Re: Bosch Panel dilaing

[Jim Rojas <jrojas@xxxxxxxxxxxx>]

ABLE1 wrote:
> "Jim Rojas"<jrojas@xxxxxxxxxxxx>  wrote in message
> news:xmyQn.47825$Ak3.38991@xxxxxxxxxxxxxxx
>> ABLE1 wrote:
>>> Hello all,
>>>
>>> A friend of mine (another dealer) was having a problem today with a Bosch
>>> panel FPD7024.  When he connect to the phone lines and tried to
>>> communicate
>>> a automated voice would come on the line saying
>>>
>>> "You must dial a 1 before the area code to complete this call".
>>>
>>> So he checked and the 1 was there before the 888.  It was dialing pulse
>>> so
>>> he changed to touch tone same thing.  These are new dedicated phone lines
>>> just for the fire panels in a apartment building.  He tried both lines
>>> and
>>> the same thing.
>>>
>>> He then programmed in a 3 second delay after the 1 and before the 888 no
>>> change.
>>>
>>> I told him to try and use one of my receivers on a 800 number and the
>>> same
>>> thing.  He then tried a tenant's number and it worked as it should.
>>>
>>> He then tried to dial the 888 with his butt set and it worked ok.
>>>
>>> While running out of solutions I suggested he program a 11888 into the
>>> panel.
>>>
>>> He did this and signals went thru without any problem.
>>>
>>> Anyone ever experience this before and what would be the cause??
>>>
>>> Does anyone know if the planets and stars are aligned with bad mojo or
>>> something??
>>>
>>> Weird day.
>>>
>>> Later,
>>>
>>> Les
>>>
>>>
>>
>> Try a 3 second pause before the 1888...
>>
>> Make sure the prefix field has no funky characters in it.
>>
>> If it still doesn't work, give me a call and I can remote access the panel
>> to see whats up.
>>
>> Jim Rojas
>> (813) 884-6335
>
> Jim,
>
> He said that while listening in on the line it would go off hook had dial
> tone for a few seconds then it would dial.  It was just not either sending
> the one(1) or the one(1) was not being heard.
>
> At this point it is working.  He(my friend) is on vacation for a week.  I
> will pass on your input and phone number.
>
> Thanks,
>
> Have a good weekend.
>
> Les
>
>

If your friend has voice mail, The dial tone makes a special sound that
may be blocking the 1 from being heard. This is why I suggested waiting
3 seconds before the 1.

Jim Rojas