Re: DSC 832 on Cable VoIP

[tourman <robercampbell@xxxxxxxxx>]

On Jan 11, 4:34=A0pm, mleuck <m.le...@xxxxxxxxx> wrote:
> On Jan 8, 3:35=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
>
>
>
> > On Jan 8, 1:47=A0pm, mleuck <m.le...@xxxxxxxxx> wrote:
>
> > > On Jan 8, 9:28=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
>
> > > > On Jan 8, 9:49=A0am, mleuck <m.le...@xxxxxxxxx> wrote:
>
> > > > > On Jan 7, 8:29=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
>
> > > > > > On Jan 4, 7:55=A0pm, Frank Olson
>
> > > > > > <use_the_email_li...@xxxxxxxxxxxxxxxxxxxxxx> wrote:
> > > > > > > tourman wrote:
> > > > > > > > On Jan 4, 12:14 pm, "Robert L Bass" <nore...@xxxxxxxxxxxxxx=
> wrote:
> > > > > > > >> "tourman" wrote:
>
> > > > > > > >>> RHC: Yes, I can see the panel trying the number of times =
it's set to
> > > > > > > >> call and continue to retry until it either gets through or=
 generates a
> > > > > > > >> "failure to communicate" trouble. However, this panel is s=
imply not
> > > > > > > >> even trying tro call depending upon what set of signals it=
 is supposed
> > > > > > > >> to send. Manual test, excludes the line, and goes through =
perfectly.
> > > > > > > >> Keypad alarms and regular alarms and restores....it doesn'=
t even pick
> > > > > > > >> up the line and try =A0????
>
> > > > > > > >> Bob,
>
> > > > > > > >> This doesn't sound like a VoIP issue. =A0It really seems a=
s though something else
> > > > > > > >> is set wrong in the programming.
>
> > > > > > > >> --
>
> > > > > > > >> Regards,
> > > > > > > >> Robert L Bass
>
> > > > > > > >> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D>
> > > > > > > >> Bass Home Electronics
> > > > > > > >> DIY Alarm and Home Automation Storehttp://www.bassburglara=
larms.com
> > > > > > > >> Sales & Service 941-870-2310
> > > > > > > >> Fax 941-870-3252
> > > > > > > >> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D>
>
> > > > > > > > To Jim and Bob...yes, that was my first guess; however, I'v=
e checked
> > > > > > > > all the programming and everything is perfect. Perhaps a de=
fault would
> > > > > > > > help; DSC products are funny that way...solves lots of prob=
lems not
> > > > > > > > solvable any other way for some reason....
>
> > > > > > > Also try reversing the tip and ring (t-1 and r-1 too).
>
> > > > > > RHC: UPDATE.....after attaching my laptop to the panel on prem,=
 and
> > > > > > uploading it, I quickly saw that "Partition 1 was disabled and
> > > > > > Partition 2 was enabled. So the panel wasn't even seeing the ex=
isting
> > > > > > zones.
>
> > > > > > Damn....major stupid mistake...egg on my face. Moral of this
> > > > > > story...always upload your panels rather than depend upon keypa=
d
> > > > > > programming, and when approaching any problem, check the simple=
 things
> > > > > > first...
>
> > > > > > Now I kinda wish I hadn't started this thread, so wouldn't have=
 to eat
> > > > > > crow.....:))
>
> > > > > Remember this the next time you slam ADT for programming/installa=
tion
> > > > > errors
>
> > > > RHC: That is bullshit Mark !! =A0I slam ADT locally primarily for t=
heir
> > > > poor monitoring, and often lousy and expensive service. But now tha=
t
> > > > you mention it, I routinely see ADT panels with no test signals
> > > > programmed in , no cancel codes programmed in, and excessive dialer
> > > > delays programmed in, so their operators don't have to deal with
> > > > customer caused false trips. I've taken over several ADT systems th=
at
> > > > DON'T WORK - period !! I've replaced =A0ADT systems that are so old=
,
> > > > it's impossible that they work because these old panels cannot be
> > > > programmed for 10 digit dialing. That means some clients have been
> > > > paying for and counting on protection that hasn't worked for severa=
l
> > > > years guaranteed. And I'm reasonably sure they don't upload their
> > > > panel settings at the end either...(although that is an assumption =
on
> > > > my part)
>
> > > > As I've said many times, I see just as much crap out there by the
> > > > small companies, probably more so on a statistical basis. But ADT i=
s
> > > > the market leader and should be setting the standards for all of us=
,
> > > > and they clearly aren't in our area (at least on the residential si=
de
> > > > of the business)
>
> > > > I suggest your working for a big alarm company may be clouding your
> > > > judgment....
>
> > > Very possible although I don't tend to base my opinion of all small
> > > companies based on what I've seen in my area
>
> > > We get it Robert you hate ADT..jeez
>
> > RHC: (sigh)...no I don't hate ADT. I am a third party dealer on their
> > station, although I've chosen not to use them. I "hate" any company
> > that chooses to give lousy service, big or small.......
>
> Okay so now I'm lost here, you don't hate ADT yet going by the 2nd
> part of that statement and this previous post you do
>
> "RHC: That is bullshit Mark !! =A0I slam ADT locally primarily for their
> poor monitoring, and often lousy and expensive service. But now that
> you mention it, I routinely see ADT panels with no test signals
> programmed in , no cancel codes programmed in, and excessive dialer
> delays programmed in, so their operators don't have to deal with
> customer caused false trips. I've taken over several ADT systems that
> DON'T WORK - period !! I've replaced =A0ADT systems that are so old,
> it's impossible that they work because these old panels cannot be
> programmed for 10 digit dialing. That means some clients have been
> paying for and counting on protection that hasn't worked for several
> years guaranteed. And I'm reasonably sure they don't upload their
> panel settings at the end either...(although that is an assumption on
> my part)"

RHC: What the devil don't you understand here. Companies big and small
that run shoddy operations are part a very large problem in our
industry. Its not exclusively ADT, or Brinks for that matter....or Joe
Blow local alarm company either !
 I'ts not who they are; it's what they are.I can't make it any simpler
than that !