Re: Safewatch Pro 3000 arm/disam status

[JoeRaisin <joeraisin@xxxxxxxxxxx>]

Gadgets wrote:
>  It's good to see the discussion has continued since I first posted a
> simple question. After looking thought Roland's posted info, and the
> manual once again, I have now gotten the relay triggering the way I
> wanted. I'm not sure what step I was missing in my other attempts but
> obviously I was missing something, which was making me wondering if
> this could even be done.
>
>  As for what I know... 21+ years in the Security business as a tech..
> NOT a sales person. BUT, I have been off work for 2 1/2 years now with
> a back injury so remembering every little detail about programming a
> control to do something I had not previously done was a workout. I
> worked for ADT for the last 5 years after our company got bought...
> and lord knows ADT doesn't do anything out of the norm, so I had never
> had the oportunity to control an output for arm/disarm. Only a couple
> times for other uses. After my failed attempts I wasn't sure if it was
> my rustyness or the panel couldn't do it.
>
>  And yes ADT is a "big cold, go by the numbers not the customer
> service company" you mentioned. I work(ed) in the Canadian portion,
> the techs I had to work with or deal with were quite good compared to
> what I have heard about most in other places. But then, almost all of
> us in Canada were bought up by the ADT Hoover so didn't have the poor
> attitudes until after a few years.  :-)  Even so, providing the
> customer service we want to supply, is nearly impossible anymore.

Don't get me started - I am, on occasion, pretty disgusted by what
passes for customer service in my own company.  And, frankly, I think we
are head and shoulders above the competition...




>
>  Anyway, thanks for the help to those that offered.