Re: Key Pad Doors.

["Sue" <sodom@xxxxxxxxxx>]

Similar situation with Canon.  Had a Powershot digital camera for over 5
years, 3.2 megapixel.  The LCD display started to fail, looking like it was
melting, and sometimes even just going black.  The photos echoed what showed
on the display.  I was about to toss it into the trash and make my way to
Circuit City.  First, tho, I visited the Canon website to see what the newer
models were like.  I happened to come across a notice regarding certain
camera models that were experiencing LCD problems in humid areas of the
country (mind you I live in the desert, but it does get humid sometimes)
cause by a manufacturing defect, and that they would repair these units free
of charge if this were the problem, no matter how far out of warranty they
were.  My model was on the list.  :-)  Bingo.

So I called the number on their website, and asked them for an RMA.  They
immediately emailed me with an RMA number, and a UPS or Fed Ex, can't
remember, shipping label that was prepaid.  I sent the camera back.  They
emailed me when the camera was received, and told me they were about to work
on it.  Once they opened it up, they sent me another email saying that all
repairs would be free of charge.  After about a week and a half, I received
a package from Canon.  I opened it, and lo and behold, there was a letter
explaining that they did not have the required parts to fix my old
Powershot, and they were enclosing a unit of equal or greater value.  My
god, this was a 10+ megapixel camera with a large LCD display!  Way better
than what I had sent them!  It's refurbished, but it looks and barks like a
new one.  I'm a Canon customer for life!

Sue

"Robert L Bass" <RobertLBass@xxxxxxxxxxx> wrote in message
news:VYCfj.266$Xo1.195@xxxxxxxxxxx
> "Matt Ion" wrote:
>>
>> A friend of the family used to work for Home Depot...
>>
>> I'm told that policy has changed in recent years... the customer is NOT
>> always right.
>
> Home Depot's business plan is to make the customer happy any way they can.
> I've had some nice experiences there over the years.  While I was in
> Connecticut I bought a 3.5 HP snow thrower from them.  It worked OK the
> first year but half-way through the second season it crapped out.  I took
> it to the shop they recommended and got it serviced.  It worked OK for
> about a month and something else failed. The following year (well past the
> warranty period) I had more trouble with it so I thought I'd call and ask
> if there were problems with that model.
>
> The customer service person asked if I could bring the snow thrower in so
> I loaded it onto the 4Runner the next Saturday and drove over. A manager
> came out and looked at it, asked how many times it had been serviced and
> then slapped a tag on it.  He wrote "LEMON" on the tag and invited me in
> to select a new machine.
>
> I really didn't expect anything like that.  I was hoping they'd maybe
> offer me a discount on a replacement or something.  Anyway, this was
> already the beginning of winter and there were no 3.5 HP machines left.
> There were only a bunch of smaller machines and a couple of 8 HP models.
> They *gave* me an 8 HP thrower!  I asked how much extra it would be and
> the guy said, "No charge."
>
> Needless to say, I've shopped at Home Depot many times since.  So far the
> only other thing I ever needed to return was a supposedly "squirrel proof"
> bird feeder that wasn't.  Also a dish washer I bought from the Sarasota HD
> store once needed service and they sent a guy out promptly but that was
> well within the warranty.
>
> --
>
> Regards,
> Robert L Bass
>
> ==============================>
> Bass Home Electronics
> 4883 Fallcrest Circle
> Sarasota · Florida · 34233
> http://www.bassburglaralarms.com
> Sales & Tech Support 941-925-8650
> Customer Service 941-232-0791
> Fax 941-870-3252
> ==============================>