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Re: Key Pad Doors.



"Matt Ion" wrote:
>
> A friend of the family used to work for Home Depot...
>
> I'm told that policy has changed in recent years... the customer is
> NOT always right.

Home Depot's business plan is to make the customer happy any way they
can.  I've had some nice experiences there over the years.  While I
was in Connecticut I bought a 3.5 HP snow thrower from them.  It
worked OK the first year but half-way through the second season it
crapped out.  I took it to the shop they recommended and got it
serviced.  It worked OK for about a month and something else failed.
The following year (well past the warranty period) I had more trouble
with it so I thought I'd call and ask if there were problems with
that model.

The customer service person asked if I could bring the snow thrower
in so I loaded it onto the 4Runner the next Saturday and drove over.
A manager came out and looked at it, asked how many times it had been
serviced and then slapped a tag on it.  He wrote "LEMON" on the tag
and invited me in to select a new machine.

I really didn't expect anything like that.  I was hoping they'd maybe
offer me a discount on a replacement or something.  Anyway, this was
already the beginning of winter and there were no 3.5 HP machines
left.  There were only a bunch of smaller machines and a couple of 8
HP models.  They *gave* me an 8 HP thrower!  I asked how much extra
it would be and the guy said, "No charge."

Needless to say, I've shopped at Home Depot many times since.  So far
the only other thing I ever needed to return was a supposedly
"squirrel proof" bird feeder that wasn't.  Also a dish washer I
bought from the Sarasota HD store once needed service and they sent a
guy out promptly but that was well within the warranty.

--

Regards,
Robert L Bass

==============================>
Bass Home Electronics
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
Sales & Tech Support 941-925-8650
Customer Service 941-232-0791
Fax 941-870-3252
==============================>



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