Re: Break in charge?

["Doug" <not@xxxxxxxx>]

It may be the local office has to get approval from the head office before
authorizing a chargeable service call, the local manager may have been
concerned at not following their corporate policy rather than the cost of a
service call.

Hindsight is 20-20, but you probably should have called first and explained
that you were sending out a tech to do a courtesy call and there would be no
charge for the service call.

Doug

--

"Roland Moore" <roland@xxxxxxxxxxxx> wrote in message
news:46584d4d$0$1350$4c368faf@xxxxxxxxxxxxxxxxx
> It is a chain account. I think we have every location (in our geographic
> region) that they have already. They have customers to tell, not friends;
> and we don't do residential that much so it wouldn't do much good to tell
> them. I can understand the folks there being busy (on a Friday before a
> three day weekend), but they don't have to act like they want to jump out
> of the windows for fear of having to sign a (no charge) service ticket.
>
>
>>> So there is an actual alarm at a location.
>>> Cops come. catch the guys. There is no
>>> call from the customer so we dispatch a
>>> technician to do a courtesy call.  The
>>> customer says yes you're great, and the
>>> alarm worked great but was only concerned
>>> about not being billed for a service call,
>>> which we hadn't planned to do anyway. So
>>> much for a customer appreciating good
>>> customer service...
>