Re: Break in charge?

["Roland Moore" <roland@xxxxxxxxxxxx>]

It is a chain account. I think we have every location (in our geographic
region) that they have already. They have customers to tell, not friends;
and we don't do residential that much so it wouldn't do much good to tell
them. I can understand the folks there being busy (on a Friday before a
three day weekend), but they don't have to act like they want to jump out of
the windows for fear of having to sign a (no charge) service ticket.

"Robert L Bass" <no-sales-spam@bassburglaralarms> wrote in message
news:iI2dnZ3ETdfK-crbnZ2dnUVZ_rmdnZ2d@xxxxxxxxxxxxxx
>> So there is an actual alarm at a location.
>> Cops come. catch the guys. There is no
>> call from the customer so we dispatch a
>> technician to do a courtesy call.  The
>> customer says yes you're great, and the
>> alarm worked great but was only concerned
>> about not being billed for a service call,
>> which we hadn't planned to do anyway. So
>> much for a customer appreciating good
>> customer service...
>
> Don't worry about it.  The customer will tell
> all their friends about the break-in and the
> arrest.  You can be sure they'll also hear
> that your alarm system was involved.  You'll
> get the deserved "thank you" in the form of
> new business from their friends.
>
> We had one particularly nasty customer in
> CT years ago.  When I called her at work
> one day to inform her that her alarm had rung
> and the police had the perp in custody she
> asked, "So, why are you telling me about it?"
> in an angry tone.  I said the police wanted her
> to come home to sign a complaint so they
> could press charges.  She hung up.  :^)
>
> Some years later, after enduring more rudeness
> than her account was worth, I told my wife to
> send her a cancellation letter instead of a bill.
> She called, quite miffed, to ask why and I said
> we were cutting back.
>
> Customer: "Oh, are you getting out of monitoring
> service?"
> Me: "No ma'am, not entirely."
> Customer: "What are you eliminating? Farmington
> Valley?"
> Me: "No ma'am, not entirely."
> Customer: "Oh, just Simsbury?" [her town]
> Me: "Not entirely, ma'am."
> Customer: "Well, just exactly what are you cutting
> out?"
> Me: "Your side of your block."
> For some reason she hung up again.  A few years
> later we bought out a smaller dealer and guess who
> was one of the clients.  We sent her a cancellation
> letter when her term expired.  She didn't call to ask
> why.  :^)
>
> --
>
> Regards,
> Robert L Bass
>
> =============================>
> Bass Home Electronics
> 941-925-8650
> 4883 Fallcrest Circle
> Sarasota · Florida · 34233
> http://www.bassburglaralarms.com
> =============================>
>