Re: What happened to my alarm system last night ?

["Brent" <Brent@xxxxxxxxxxxxx>]

"alarman" <alarman2000@xxxxxxxxx> wrote in message
news:j6fxg.7204$5K2.6604@xxxxxxxxxxxxx
>
> "Brent" <Brent@xxxxxxxxxxxxx> wrote in message
> news:ea3s51$5kk$1@xxxxxxxxxxxxxxxx
>>> If your system has an event log, look at it or have the alarmco do it.
>>> That will solve the mystery.
>>> js
>>
>>
>>
>>
>> Where should I look for the event log ?
>
> I'm not at all familiar with that panel, but others here will chime in
> soon.
>>
>>
>> What information do you as a security expert need  to access my alarm
>> panel remotely and download or re-program it ? I understand dealers or
>> the installers can do it but as a security expert can you remotely
>> program my panel if you know the required information.
>
> Yes, but a remote up/download requires the correct software, which is
> supposed to be for installers/dealers only, but anyone can get it really.
> Hopefully ADT changed the default CSID code in your panel, but if it was a
> dealer, maybe not.




Can I change the CSID code myself without creating any additional problems
if there are step by step instructions in the Concord Express programming
manual which ADT gave me ?




>> In my Concord Express users manual on page 26 it says in the "If the
>> power goes out" section.
>>
>> "Your system has a battery backup that keeps your system operational
>> during a power failure. An optional feature allows your system to alert
>> the CS if the power is off fo rmore than 15 minutes. It reports again
>> when power has been restored."
>> The worst part is the ADT dealer who installed my system does not know
>> how to program this optional feature into my system and they are offering
>> me to remove the whole system and refund the money.
>
> Oh, brother.
>
>> Can I get ADT directly to send their technician and get my system
>> reprogrammed for this optional feature since the ADT dealer has no clue
>> how to do it ?
>
> Donno. Sloud, you there? Wanna help this gent out?
>
>> On page 14 of the users manual there was some information about
>> "Notification by Pager" that sends "high level reports" to the pager
>> about AC power fail, cpu back in service, phone failure, sensor alarms,
>> sensor tamper, receiver failure, receiver jam, touchpad tamper etc.
>>
>> And lastly on page 28, it says about Alarm system limitations and that
>> the system can be compromised
>> "If intruders have the technical means of bypassing, jamming or
>> disconnecting any or all parts of the system".
>>
>> Are any of you security experts here capable of bypassing or jamming the
>> signals ?
>>
>> My ADT dealer installer is a chinese guy and he is not that proficient in
>> english and even his profession and I had a hard time communicating with
>> him.
>
> Been there, done that.
>
>> So help me out with some suggestions.
>
> Take them up on the money back deal. Hire a professional, local company to
> install your system correctly, and expect to pay more than the ADT dealer
> wanted. In this business, you definitely get what you pay for.
> js





Yeah I am thinking about switching to another local company.