Re: Need Advice For Packaged Home Alarm Purchase

["R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx>]

Yeah, this thread is getting REALLY boring ! I had actually started on
something like that out of curiosity. My best guess is about the average...5
to 7 years or so. Going through my 6 filing cabinets, I have marked all
disconnected systems with a yellow tag. Although I haven't "crunched any
numbers", it seems most of my original customers of 10 or 12 years ago are
still with me, but a lot of the more recent high tech customers tend to move
quite a bit, and I'm on the second and sometimes third system for many of
them. The only systems I've lost so far are those who have moved away, or in
one case, who died. Don't always get the new homeowner, especially if he is
forced to take another company in order not to have to buy out his original
contract (oops ! ....sorry Mike....), but more often it's just they don't
want to have anything to do with the installed alarm system in any fashion.
Key is to post your contact information and your service package details on
the can; most customer don't go any further in their shopping, especially if
the departing homeowner gives you good press....

Truth is, customers stay with you or leave you based on how they perceive
they are being treated, LTC or not ! Real estate people have a
saying...there are three important rules..."location, location and
location". With us, I suspect it's more like ..."service, service, and
service"...

But hey, what do I know ! If I wasn't only a small, poor independant, I
could have a REAl and large company selling worthless mini systems and
flipping paper !!....:))

RHC

"mikey" <loismustdie@xxxxxxxxx> wrote in message
news:drearo$ck0$1@xxxxxxxxxxxxxxxxxxxxx
> There is far too much being made of long-term contracts here.
> Bob, have you crunched numbers? My guess is that your AVERAGE "contract"
> over the last 10 years has lasted about 3 years, maybe 4
> No?



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