Re: Problem With ADT System - Need Advice

["Russell Brill" <russwbrill@xxxxxxxxxxxxx>]

Is their 900mhz wireless stuff any good?

"tourman" <rh.campbell@xxxxxxxxxxxxx> wrote in message
news:1167519930.220334.24030@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> That doesn't surprise me. Other than a few minor product design flaws
> (and who's equipment is perfect), I have nothing but the best to say
> about this company. You and I are their customers, and they are smart
> enough to realize that, just as I'm sure you and I treat our own
> customers the exact same way. And given the fact that they are a large
> company, good personal customer service from them approaches the level
> of a near miracle. !!!!!!
>
> Their tech support is damn good as well. I remember sending them a
> technical question at about 1pm on a Sunday, thinking I would have to
> wait until at least Monday or Tuesday to receive an answer. A thorough
> and detailed response was on my computer by 3pm that same day....
>
> Credit where credit is due. I hope they never sell out to some bottom
> feeder....
>
> RHC
>
>
> Matt Ion wrote:
>> tourman wrote:
>>
>> > BTW, its not likely that ADT would consider buying Paradox equipment.
>> > Some years ago, the story goes they tried to purchase the company and
>> > the owner wouldn't sell. Since then, ADT( in our area anyway) tell
>> > clients that Paradox is junk !!
>>
>> I'm glad they didn't - Paradox has been awesome to me.  When I needed
>> C-form
>> dome PIRs (well actually, I just needed one with a NO contact), Burtek
>> didn't
>> have any in stock and wanted a minimum order of 200 to get them in.  I
>> contacted
>> Paradox to ask if they could suggest another local distributor, or
>> provide me
>> schematics for the one I had so I could modify it appropriately, or even
>> just
>> sell me one directly...
>>
>> Instead, they apologized for the hassle and promised to send me one for
>> free.
>> When the box arrived, there were five of them.  Considering it probably
>> only
>> cost them about $10 each, that's a lot of good will, customer loyalty,
>> and
>> publicity (for those of you reading this message ;) to get for a measley
>> $50.
>