Re: Problem With ADT System - Need Advice

["tourman" <rh.campbell@xxxxxxxxxxxxx>]

That doesn't surprise me. Other than a few minor product design flaws
(and who's equipment is perfect), I have nothing but the best to say
about this company. You and I are their customers, and they are smart
enough to realize that, just as I'm sure you and I treat our own
customers the exact same way. And given the fact that they are a large
company, good personal customer service from them approaches the level
of a near miracle. !!!!!!

Their tech support is damn good as well. I remember sending them a
technical question at about 1pm on a Sunday, thinking I would have to
wait until at least Monday or Tuesday to receive an answer. A thorough
and detailed response was on my computer by 3pm that same day....

Credit where credit is due. I hope they never sell out to some bottom
feeder....

RHC


Matt Ion wrote:
> tourman wrote:
>
> > BTW, its not likely that ADT would consider buying Paradox equipment.
> > Some years ago, the story goes they tried to purchase the company and
> > the owner wouldn't sell. Since then, ADT( in our area anyway) tell
> > clients that Paradox is junk !!
>
> I'm glad they didn't - Paradox has been awesome to me.  When I needed C-form
> dome PIRs (well actually, I just needed one with a NO contact), Burtek didn't
> have any in stock and wanted a minimum order of 200 to get them in.  I contacted
> Paradox to ask if they could suggest another local distributor, or provide me
> schematics for the one I had so I could modify it appropriately, or even just
> sell me one directly...
>
> Instead, they apologized for the hassle and promised to send me one for free.
> When the box arrived, there were five of them.  Considering it probably only
> cost them about $10 each, that's a lot of good will, customer loyalty, and
> publicity (for those of you reading this message ;) to get for a measley $50.