Re: Caddx/Ademco Downloading

["Jim" <alarminex@xxxxxxx>]

Bob Worthy wrote:
> "G. Morgan" <alarmpro@xxxxxxxxxxx> wrote in message
> >
> > Let's take a quick survey....
> >
> > How many of you download?  There are at least 40 regulars in ASA so
> > there should be 40 answers which are representative of the industry,
> > no?
> >
> >
> > Jack S. already voted yes..
> > Graham voted yes..
>
> We do a combination. Download the larger systems, especially the zone
> descriptions once the owner decides on what they want to call an area. The
> techs hand program the smaller systems onsite and test all signals to
> central. I want all my techs to know hand programing. It helps expedite
> getting accounts and repairs online, that are done over weekends and after
> hours. All panels get uploaded to the office, when completed, to have a hard
> copy from the panel to be made part of the client's permanent file.
> >
> > Manufacturer's do watch this forum - I get email from them and
> > distributors.  I figure they email instead of posting because of  RLB
>
> Careful spilling that info. RLB might get jealous. :o]

Upon installation, I program from my laptop, on site and if changes are
ever needed in the future, I download. Depending upon the situation,
sometimes I charge for the service, sometimes I don't.

If problems arise, I upload event logs. That information along with
uploading the event logs from central stations, allows me to weave the
series of events leading to the solution of the problem.

Event logs are great when the client says there's something wrong with
the system.