Looking for serious opinions.

["ABLE_1" <royboynospam@xxxxxxxxxxxxx>]

Hi all,

I know "opinions" here are not hard to find, that is why I thought I should
ask.

With out going into a lot of detail and naming names.  Who or how should I
handle the following situation???

I had installed a total of 18 "devices" on a system about 3 years ago.  Come
to find out that a total of 11 out of these 18 are with manufactured defects
that will render the device non-functional.  After contacting the
manufacture and explaining the defect and sending pictures, they have agreed
that there is a problem.  They have requested that I would ship the
defective devices back to them for further investigation.  They have also
agreed to a credit to me thru my distributor by supplying me with 18
compatitable devices of another manufacturer since non were in stock at this
time.

My plan is to take more pictures and send a letter to the manufacturer
concerning the defect.  My concern is that once I send them back, I and
other dealers (you) will never hear a thing about this.  The indication is
that they have no knowledge of this ever happening before with there
product.

I am asking here to get some input as to how product recalls are initiated
or implemented so that this does not get swept under the carpet.

And as I said above I will not divulge any names or product models at this
time.  This is just a fact finding mission that I am on at this time.

Thanks in advance for your responsible comments.

Les