Re: Looking for serious opinions.

["Bob Worthy" <securinc@xxxxxxxxxxxxx>]

My feeling is that if you have 11 out of 18 on the same job, regardless of
what they have told you, they have heard about it elsewhere. If it has been
three years, they have also probably fixed the problem. I had a simular
problem but the company put an expiration date on the recall. My problems
didn't show up until well after the recall expiration date. Even though they
acknowledged the problem and had a recall, they say the problem is now mine.
Well....no it isn't. I've since changed product and distributor as well. The
sales rep changed companys and he still isn't welcome in my door. The
problem is, "where are these recalls posted?" And the bigger problem is, who
is absorbing the costs due to the manufactures defects?
If they had to, their quality control might be tighter and we and our
customers would not be their practice field.

"ABLE_1" <royboynospam@xxxxxxxxxxxxx> wrote in message
news:jPKdneYlkcoVFErZnZ2dnUVZ_rWdnZ2d@xxxxxxxxxxxxxx
> Hi all,
>
> I know "opinions" here are not hard to find, that is why I thought I
should
> ask.
>
> With out going into a lot of detail and naming names.  Who or how should I
> handle the following situation???
>
> I had installed a total of 18 "devices" on a system about 3 years ago.
Come
> to find out that a total of 11 out of these 18 are with manufactured
defects
> that will render the device non-functional.  After contacting the
> manufacture and explaining the defect and sending pictures, they have
agreed
> that there is a problem.  They have requested that I would ship the
> defective devices back to them for further investigation.  They have also
> agreed to a credit to me thru my distributor by supplying me with 18
> compatitable devices of another manufacturer since non were in stock at
this
> time.
>
> My plan is to take more pictures and send a letter to the manufacturer
> concerning the defect.  My concern is that once I send them back, I and
> other dealers (you) will never hear a thing about this.  The indication is
> that they have no knowledge of this ever happening before with there
> product.
>
> I am asking here to get some input as to how product recalls are initiated
> or implemented so that this does not get swept under the carpet.
>
> And as I said above I will not divulge any names or product models at this
> time.  This is just a fact finding mission that I am on at this time.
>
> Thanks in advance for your responsible comments.
>
> Les
>
>
>
>
>
>