Re: Looking for serious opinions.

[Frank Olson <Use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx>]

ABLE_1 wrote:
> Hi all,
>
> I know "opinions" here are not hard to find, that is why I thought I should
> ask.
>
> With out going into a lot of detail and naming names.  Who or how should I
> handle the following situation???
>
> I had installed a total of 18 "devices" on a system about 3 years ago.  Come
> to find out that a total of 11 out of these 18 are with manufactured defects
> that will render the device non-functional.  After contacting the
> manufacture and explaining the defect and sending pictures, they have agreed
> that there is a problem.  They have requested that I would ship the
> defective devices back to them for further investigation.  They have also
> agreed to a credit to me thru my distributor by supplying me with 18
> compatitable devices of another manufacturer since non were in stock at this
> time.
>
> My plan is to take more pictures and send a letter to the manufacturer
> concerning the defect.  My concern is that once I send them back, I and
> other dealers (you) will never hear a thing about this.  The indication is
> that they have no knowledge of this ever happening before with there
> product.
>
> I am asking here to get some input as to how product recalls are initiated
> or implemented so that this does not get swept under the carpet.
>
> And as I said above I will not divulge any names or product models at this
> time.  This is just a fact finding mission that I am on at this time.
>
> Thanks in advance for your responsible comments.
>
> Les



Sort of puts a whole new spin on performing a "weekly test" (as most
manufacturers suggest) of your alarm system, doesn't it??  I'd suggest
everyone here emphasize doing this in your next customer newsletter and
(at the very least) include instructions on how to test the different
"points" on the alarm with your next invoice.