Re: Looking for serious opinions.

["coord" <splunge@xxxxxxxxxxx>]

My suggestion....contact the CPSC....

http://www.cpsc.gov/about/contact.html

I had occasion to do exactly what you are faced with a few years ago and they even bought the
items from me so that they could do their own testing....and there was ultimately a "recall" of
the item.


"ABLE_1" <royboynospam@xxxxxxxxxxxxx> wrote in message
news:jPKdneYlkcoVFErZnZ2dnUVZ_rWdnZ2d@xxxxxxxxxxxxxx
> Hi all,
>
> I know "opinions" here are not hard to find, that is why I thought I should ask.
>
> With out going into a lot of detail and naming names.  Who or how should I handle the following
> situation???
>
> I had installed a total of 18 "devices" on a system about 3 years ago.  Come to find out that a
> total of 11 out of these 18 are with manufactured defects that will render the device
> non-functional.  After contacting the manufacture and explaining the defect and sending
> pictures, they have agreed that there is a problem.  They have requested that I would ship the
> defective devices back to them for further investigation.  They have also agreed to a credit to
> me thru my distributor by supplying me with 18 compatitable devices of another manufacturer
> since non were in stock at this time.
>
> My plan is to take more pictures and send a letter to the manufacturer concerning the defect.
> My concern is that once I send them back, I and other dealers (you) will never hear a thing
> about this.  The indication is that they have no knowledge of this ever happening before with
> there product.
>
> I am asking here to get some input as to how product recalls are initiated or implemented so
> that this does not get swept under the carpet.
>
> And as I said above I will not divulge any names or product models at this time.  This is just
> a fact finding mission that I am on at this time.
>
> Thanks in advance for your responsible comments.
>
> Les
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