Re: Take Over Practices

["mikey" <loismustdie@xxxxxxxxx>]

Increase your expenses, Bob... you should be tooling around in a that new
SSR from Chrysler.
Or skip the raise for David, just give him use of the SSR.

"R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
news:IsR4g.5762$fx.472349@xxxxxxxxxxxxxxxxxxxxxxxx
> If you look after your clients, no dealer has much to fear from lower
priced
> dealers. There is a dealer here in town that sells monitoring for $9.95
> monthly; he is a dealer for The Monitoring Centre in Toronto. He does all
> right but nothing spectacular. Price is not everything !
>
> But no, I cant remember losing an account because of price ! Customers
move,
> die, lose their jobs ...whatever, and a certain amount of attrition is
> normal because of those sorts of things. I did have one client who's
husband
> joined ADT and they forced him to go with them, but that's their loss....
>
> After paying my Revenue Canada bill this year, I gave some thought to
> lowering my rates (either that or pay my son a hell of a lot more....:))
>
> RHC
>
> "mikey" <loismustdie@xxxxxxxxx> wrote in message
> news:4453cfa5$0$14494$6d36acad@xxxxxxxxxxxxxxxxxxxxxxxx
> > Frankly, I'd be terrified if any of my burg accounts found out what
you're
> > willing to do for 15 bucks a month, Bob. I can't believe you actually
> > loose
> > accounts. 15/mth, free service, free parts. How the heck can anybody
> > complain about that?
> >
> > "R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
> > news:2ao4g.4187$fx.379300@xxxxxxxxxxxxxxxxxxxxxxxx
> >> I think this gentleman's advice is absolutely spot on the money ! IMO,
> > they
> >> didn't steal an account as much as you lost an account (no flame
> > intended)!
> >> The question you should be concerned about is why ! Sure there will
> >> always
> >> be a few penny pinchers who will leave you for a couple of bucks
savings
> >> a
> >> month; however, this customer chose to seriously degrade his overall
> >> level
> >> of security, which seems to imply (perhaps), he was reacting in an
> > emotional
> >> way to the opportunity to leave you.
> >>
> >> This is no flame against you, but I truly believe that if you are
giving
> >> quality service, and your pricing is not too far out of line, the
chances
> > of
> >> a client leaving you for an unknown factor is pretty low. Real estate
has
> >> three rules..."location, location, location". IMO, the security
business
> > has
> >> three as well..."service, service,service" ! The presence or absence of
a
> >> long term contract doesn't play too much into the scenario overall if
the
> >> customer is unhappy with services provided. That's why I get so many
> >> takeover clients from ADT and the other mass market "paper
> >> flippers"......
> >> prices totally out of line after the end of the contract, and poor
> >> service
> > !
> >>
> >> Speaking only from personal experience, a bigger risk lately is the
loss
> > of
> >> clients to little companies who don't give a shit about the client's
> > overall
> >> security, and are willing to hook the panel up to VoIP !! I've lost
quite
> > a
> >> few clients to a couple of local scumbag companies who do this as a
> >> matter
> >> of course ! I figure if the client is so stupid that he'll jeopardize
> >> everything for a few bucks a month, I'm probably better off without
him.
> >> Besides, once you reach a certain threshold, customers are coming in
the
> >> door faster than you can handle them anyway...
> >>
> >> But with some customers, it certainly is... "go figure".....
> >>
> >> RHC
> >>
> >> "Everywhere Man" <alarminstall@xxxxxxx> wrote in message
> >> news:1146204193.707960.114260@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> >> > Are you sure they didn't tie in the devices previously installed, and
> >> > did you ask the customer at what point they lost confidence in you?
Was
> >> > the monthly fee you were charging them much higher than the new
> >> > company? Did they have a previous service issue with you? I highly
> >> > doubt a 'satisfied' customer will discard a 65 zone system for a 3
zone
> >> > system with fob just because the new system is "free". Something made
> >> > them jump ship.
> >> > Rather than worrying about the sleeping habits of the other company
you
> >> > should be taking advantage of this situation and turning into a
> >> > learning experience. Losing this one account might be a good thing if
> >> > you make the proper adjustments so this doesn't happen with your
other
> >> > clients.
> >> >
> >> > J Barnes wrote:
> >> >> I had one of my customers call me today to cancel service.  It seems
> >> >> another
> >> >> company just happened to be in the neighborhood and had a promotion
> > going
> >> >> on.  The promotion was a free alarm system with keyfob's.  So my
> > customer
> >> >> decided to go with the new company and get the free system.
> >> >>
> >> >>     They pulled out my DSC Maxis panel that had 65 zones and put in
a
> >> >> 2
> >> >> door
> >> >> and a motion lick n stick special.   Im not sure how these guys can
> > sleep
> >> >> at
> >> >> night when they do stuff like this.
> >> >>
> >> >> James B
> >> >
> >>
> >>
> >
> >
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>
>


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