Re: Take Over Practices

["J Barnes" <trishnjames@xxxxxxxxxxx>]

They may have tied into the existing devices but I didnt think they would
have done it for free.  They pulled out the Maxis so they would have had to
put in all new expanders or another Maxis.

When I talked to my custmer she insisted she was happy with the service we
have given her over the (10) years but she liked the idea of a system that
would use a key-fob.  She did say we should have let her know that the
system she had could have used keyfobs.  I guess we could have retained her
if we only had kept her more informed on what her system could do.

We send out a newsletter to all of our customers about 6 times a year.  It
dont look like to many people read them.  Does anyone have a better way of
keeping their customers informed?

  We charged her 15.00 per month for monitoring so I dont think price was an
issue.  Im sure she is paying double that for her "free" system.  Thanks for
all the great responses and I appreciate the objective points of view.

James B


"Everywhere Man" <alarminstall@xxxxxxx> wrote in message
news:1146204193.707960.114260@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Are you sure they didn't tie in the devices previously installed, and
> did you ask the customer at what point they lost confidence in you? Was
> the monthly fee you were charging them much higher than the new
> company? Did they have a previous service issue with you? I highly
> doubt a 'satisfied' customer will discard a 65 zone system for a 3 zone
> system with fob just because the new system is "free". Something made
> them jump ship.
> Rather than worrying about the sleeping habits of the other company you
> should be taking advantage of this situation and turning into a
> learning experience. Losing this one account might be a good thing if
> you make the proper adjustments so this doesn't happen with your other
> clients.
>
> J Barnes wrote:
>> I had one of my customers call me today to cancel service.  It seems
>> another
>> company just happened to be in the neighborhood and had a promotion going
>> on.  The promotion was a free alarm system with keyfob's.  So my customer
>> decided to go with the new company and get the free system.
>>
>>     They pulled out my DSC Maxis panel that had 65 zones and put in a 2
>> door
>> and a motion lick n stick special.   Im not sure how these guys can sleep
>> at
>> night when they do stuff like this.
>>
>> James B
>