Re: Need to disable sensor (Paradox Spectra 175x-RF)

["Everywhere Man" <alarminstall@xxxxxxx>]

So much for that modicum of skills crapola. Someone like you mailed him
an alarm system, and when he got into dutch he called a pro, but he
decided the pro isn't entitled to earn a profit so he's back here
looking for FREE advice. Where is the customer support for these
half-assed Handy Dans?...... Non-existant as usual. Take the money and
run but refer to those who answer these queries as monkeys.


Robert L Bass wrote:
> > It's easy to see why they think they are entitled
> > to free service.  They pay a monthly monitoring
> > fee and feel it is your responsibility to keep the
> > equipment operating to earn your monitoring
> > fee...
>
> This is probably due in large part to the so-called "free" system deals that
> prevail in the trade today have devalued the systems themselves in the eyes of
> consumers.  If the system is "free" and the only thing they have to buy is
> monitoring, it's a reasonable assumption for them that repairing the free system
> should also be free.
>
> > I do charge for my service and my rates are
> > reasonable.  If I think the customer can't afford
> > the service or is upset with the charge, I absorb
> > it for the good will.
>
> Good will can sometimes be worth more than the fee.  A number of years ago when
> the country went through a major recession a lot of my customers lost their
> jobs.  We got a number of monitoring service cancellations because families
> could not afford the fee (at the time we were charging less than $20 a month but
> when you have no job anything is expensive).
>
> I responded to each one who cancelled that year by telling them that their
> service would be free for one year.  "When you find work and can resume paying,
> let us know."  I didn't ask to be paid up later -- just resumed billing.
>
> We lost very few customers that year though some of our competitors lost as much
> as 20% of their RMR.  When the economy turned around all but one or two resumed
> paying for service.  A few insisted on paying for the service we had already
> given them.  More importantly, word of what we had done got around and we got
> lots of new customers, most of them referrals from people we helped when they
> were hurting.
>
> When you think about it, this sort of thing costs the alarm company very little.
> We had our own small central station so overhead remained the same whether we
> monitored 400 or 500 accounts.  The value of the goodwill we received in return
> was far more than what we could have gotten if there never had been a recession
> in the first place.
>
> --
>
> Regards,
> Robert L Bass
>
> Bass Burglar Alarms
> The Online DIY Store
> http://www.BassBurglarAlarms.com
>
> --
>
> Never underestimate the power of very stupid people in large groups.