Re: DMP Hoovers

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Hey I'm not putting you down...I'm just trying to help. Like I've said I've
got over a thousand of them out there and have not seen what your
describing. I'm offering my help, not an argument.

Dunno nuttin abt what happened with you and David nor does it concern me.

Like I had said a while back there WAS a problem with the old 692 keypads
(the LED ones) would lock up from voltage spikes/lightning strikes...but
they were replacing them free. And it would not lock up the main processor,
just the keypad..so removing power to the keypad would unclog the keypad
anyway.

Another minor problem is you have to replace system batts, every three years
almost to the day. On really old dmp if you ignored the low battery sigs and
there was an power outage and it switched over to a dead battery it'd fry
the transformer. This has been fixed too.

Call me next time you start to freek out, maybe I can help. Pay my gas and
I'll come out.







"Bob La Londe" <usenet@xxxxxxxxxxxxxxxxx> wrote in message
news:3fWdnWQfLdwJ-d3eRVn-tw@xxxxxxxxxxxxxxx
|
| "Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
| news:o2X%e.608$nm5.1985@xxxxxxxxxxxxxxxxxx
| > You've got to be overlooking something or scrambling the program
| > somehow...
|
| Sure, it must be my fault.  Somehow after carefully doing a proper static
| discharge and following the instructions in the manual exactly and doing
| exactly what DMP tech support says it must be my fault somehow.
|
| > I've been using DMP for 10+ years and never had probs like your
| > experiencing.
|
| Well, DMP doesn't know why or how (or they aren't saying), nor do they
sound
| surprised when it happens.
|
| > If you're on service or repair status you're not a full dealer yet...
|
| And never will be until Dave Sharp (notice I name names) apologizes
| (probably not even then) for charging my credit card for stuff I never
| ordered among other things.  You say that like its a bad thing by the way.
| LOL.  Your tone seems to imply that somehow I want to be a full DMP
dealer.
| Sorry, they beat that desire out of me a long time ago.
|
| > and you
| > pay higher pricing.
|
| I may be paying higher prices, but not for an equal or slightly superior
| panel, and not to DMP.  LOL.  I said I can buy replacements.  Not that I
was
| going to.  It costs me a couple extra bucks to change out the panel and
| keypads, but I do it to take care of the customer.   I have a good
| relationship with the guys at Inovonics Wireless so their wireless is no
big
| deal when I swap out to a different panel.  I just buy a receiver and do a
| quick site survey to make sure everything is still good.
|
| >
| > What happens if you power down completely for 20 sec or so, then power
up,
| > then short J16 ?
| >
|
| Same thing.  System Busy then System Trouble and totally non-responsive.
|
| I forget which two pairs of leads they have me check, but they know
exactly
| what the problem is.  They say measure the voltage on this pair, now that
| pair.  If they are both 5 volts the processor is locked up and you will
have
| to replace the board.
|
| Its a recurring problem and they know about it.  Maybe they have told you
| something that prevents it, but they aren't sharing with me.
|
| I had maybe 50 DMP panels that I took over when I bought out Desert Alarm.
| five (5) have failed from this problem.  After the first one I have taken
| extra care to find a good ground and touch it before touching the panel
and
| do it exactly like it says in the manual and it still happens.
|
| Sorry, I'm glad DMP works for you, but from a customer service, sales, and
| field service standpoint DMP has been poor, pushy and abrasive, and junk
for
| me since day one.
|
| As far as I'm concerned the XR-10 and XR-20 are junk.  I don't know about
| any of their other panels and I'm not likely to get any first hand
| experience with their other panels anytime soon.
|
| I don't know what DMP's problem is.  I aproached them in good faith three
| times and came away feeling like a second class citizen each time.  Now
| their panels are having problems and they don't seem to care to find out
| why.  Somebody at DMP want to take the time to prove otherwise?  I doubt
it.
| I notice our former resident ASA member who work(s/ed) for DMP is being
| silent.
|
| I am getting a small collection of spare keypads though.  You want them?
I
| have thrown several away, but I still have a few.
|
| --
| Bob La Londe
|
| Win a Spinnerbait Tackle Kit
|
| Spinnerbait Tips & Tricks Contest
| Through the Month of September 2005
|
| http://www.YumaBassMan.com
|
|