Re: DMP Hoovers

["Bob La Londe" <usenet@xxxxxxxxxxxxxxxxx>]

"Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:6rI%e.138$Mx2.11117@xxxxxxxxxxxxxxxxxx
> What does Ademco tell  you when you want a panel unlocked? or dsc or radx
> or
> napco?
> and then what does Jim say?
>
> There's always a way (almost always anyway).
>


Actually these boards aren't locked out.  I have the dealer code from the
original installer.  They lock up and quit working.  I never get the chance
to enter the code.  They just die.  DMP has me measure the voltage across a
couple of the leads and then they pronounce the processor locked up.  Not
locked out.  They say the board must be replaced.  I replace it with another
brand.  I am a servicing dealer so I can buy replacement boards, but the
lack of cooperation or support I have received along with other behavior has
caused me to eat the extra cash to put in something else a little better and
more flexible when that happens.  In fact tech support is the only part of
the company where I have received decent support from them.  They can't tell
me why this happens though or what can be done to prevent it.  The tech guys
just go, "well sorry."

--
Bob La Londe

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