Re: DMP Hoovers

["Mark Leuck" <m..leuck@xxxxxxxxxxx>]

"Bob La Londe" <usenet@xxxxxxxxxxxxxxxxx> wrote in message
news:3fWdnWQfLdwJ-d3eRVn-tw@xxxxxxxxxxxxxxx
>
> "Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:o2X%e.608$nm5.1985@xxxxxxxxxxxxxxxxxx
> > You've got to be overlooking something or scrambling the program
> > somehow...
>
> Sure, it must be my fault.  Somehow after carefully doing a proper static
> discharge and following the instructions in the manual exactly and doing
> exactly what DMP tech support says it must be my fault somehow.
>
> > I've been using DMP for 10+ years and never had probs like your
> > experiencing.
>
> Well, DMP doesn't know why or how (or they aren't saying), nor do they
sound
> surprised when it happens.
>
> > If you're on service or repair status you're not a full dealer yet...
>
> And never will be until Dave Sharp (notice I name names) apologizes
> (probably not even then) for charging my credit card for stuff I never
> ordered among other things.  You say that like its a bad thing by the way.
> LOL.  Your tone seems to imply that somehow I want to be a full DMP
dealer.
> Sorry, they beat that desire out of me a long time ago.
>
> > and you
> > pay higher pricing.
>
> I may be paying higher prices, but not for an equal or slightly superior
> panel, and not to DMP.  LOL.  I said I can buy replacements.  Not that I
was
> going to.  It costs me a couple extra bucks to change out the panel and
> keypads, but I do it to take care of the customer.   I have a good
> relationship with the guys at Inovonics Wireless so their wireless is no
big
> deal when I swap out to a different panel.  I just buy a receiver and do a
> quick site survey to make sure everything is still good.
>
> >
> > What happens if you power down completely for 20 sec or so, then power
up,
> > then short J16 ?
> >
>
> Same thing.  System Busy then System Trouble and totally non-responsive.
>
> I forget which two pairs of leads they have me check, but they know
exactly
> what the problem is.  They say measure the voltage on this pair, now that
> pair.  If they are both 5 volts the processor is locked up and you will
have
> to replace the board.
>
> Its a recurring problem and they know about it.  Maybe they have told you
> something that prevents it, but they aren't sharing with me.
>
> I had maybe 50 DMP panels that I took over when I bought out Desert Alarm.
> five (5) have failed from this problem.  After the first one I have taken
> extra care to find a good ground and touch it before touching the panel
and
> do it exactly like it says in the manual and it still happens.
>
> Sorry, I'm glad DMP works for you, but from a customer service, sales, and
> field service standpoint DMP has been poor, pushy and abrasive, and junk
for
> me since day one.
>
> As far as I'm concerned the XR-10 and XR-20 are junk.  I don't know about
> any of their other panels and I'm not likely to get any first hand
> experience with their other panels anytime soon.
>
> I don't know what DMP's problem is.  I aproached them in good faith three
> times and came away feeling like a second class citizen each time.  Now
> their panels are having problems and they don't seem to care to find out
> why.  Somebody at DMP want to take the time to prove otherwise?  I doubt
it.
> I notice our former resident ASA member who work(s/ed) for DMP is being
> silent.
>
> I am getting a small collection of spare keypads though.  You want them?
I
> have thrown several away, but I still have a few.
>
> --
> Bob La Londe
>
> Win a Spinnerbait Tackle Kit
>
> Spinnerbait Tips & Tricks Contest
> Through the Month of September 2005
>
> http://www.YumaBassMan.com

And now you see why DMP is and always will be a minor player in the industry