Re: Problem with ADT Security Company

["Mark Leuck" <m..leuck@xxxxxxxxxxx>]

"R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
news:EfWdnU7NT7zXIsjeRVn-tg@xxxxxxxxxxxxx
> BIG difference there Mike, certainly not in structure, but in INTENT and
> AFFECT !
>
> First off, with a month to month contract, the client can leave whenever
he
> wants, because a month is not an undue period of time to lock someone in
(if
> that could even be considered being locked in). This period co-incides
with
> his standard industry monthly billing and is no different than most other
> kinds of service billing (calculated monthly however actually billed). The
> customer knows up front, and it's only common sense, that the contract
> continues month over month to coincide with his billing. But the customer
> still remains "in the driver's seat" so to speak at all times, with full
> freedom to choose his own ongoing destiny. And the customer knows we must
> continue to earn his ongoing business, not demand it through a long term
> committment !
>
> However, with an auto renewal long term contract for 1 to 5 years, the
> customer becomes locked in for a second (and perhaps third) time, because
he
> or she didn't take some positive action to stop the renewal. This second
> long term is not being used to pay for the "free system" anymore, but to
> simply lock in the client's revenue stream for an undue length of time to
> benefit ONLY the alarmco. There is NOTHING of value or benefit to doing so
> for the client !! And in so doing, the client has lost his freedom to
move,
> shop around, or cease the service without paying out a substantial sum of
> money.

I would normally agree with you on parts of this RH but even with a 5 year
agreement the customer can also cancel if he gives a 1 month notice after
the contract finishes