Re: Problem with ADT Security Company

["R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx>]

The first contract you signed in 1998 likely had a renewal clause that
automatically renewed the contract for the same period of time once again
unless you took action sometime just prior to the end of the contract to
advise them (usually in writing) that you wish to cease dealing with them.
Check your original contract to see it this is the case. If it is, you are
likely stuck, and will have to buy the balance of the contract out.

This kind of thing is a clear example of how many companies abuse this long
term contract business. The first contract was entirely legitimate since you
were buying into the phony "free system" concept, and they make up the REAL
cost of the equipment and original labour in the inflated monitoring rate
over a guarantee term of so many months. However, hooking you into another
term simply because you failed to take action at the end of the original
term, while quite common in this industry, is certainly "opportunistic", and
borders on unethical business practices (IMO).

It always pays to remember, there is no free lunch. While these kinds of
companies make it easy to buy in, the cost of just about everything after
that is usually excessive. And this generally applies no matter which
company you are dealing with that markets this way.

Remember this experience and let it guide your actions when you choose
another alarm company....

R.H.Campbell
Home Security Metal Products
Ottawa, Ontario, Canada
www.homemetal.com

<cindychoy99@xxxxxxxxxxx> wrote in message
news:1129678881.491964.236340@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>I first installed my ADT Secruity in 1998, and I signed a two years
> contract for it. It was working fine these years, until I have a
> contractor replaced the windows of my house. The contractor who worked
> on my windows cut the wires off the security system, and I tried to
> call the ADT Technician to come over to reconnect the sensors back to
> my new windows. The technician come over for an esitimate, he told me
> that there would be a 3 hours work, and the first half hour would be
> $120.00, and thereafter, $30.00 for each 15 minutes. Thus, I have to
> pay $25.00 trip charge and those sensors have to be purchased again
> from them, and each of the sensors will be charged for $15.00.
>
> My godness, they have a deal for the new customer, $99.00 for
> installation with 2 years contract. For our old good customer, they
> won't give us any advantage on it, but try to earn some money from us.
> I think that $505.00 is not worth to spend for reconnected the system.
> Therefore, I called the ADT representative for cancel the alarm
> service. Their representative told me that I have signed another 4
> years contract for it. I swear that I didn't sign any contract except
> the first one I signed on 1998. I asked the representative a copy of
> the contract, there is a name written down there but not my signature.
> I called them back and told them that's not my signature, now they said
> that they have to send me another package to deny the contract.
>
> It's really a nightmare for me. Is there anyone who used to be in the
> same situation, and can give me advise on it. Your help with this
> matter is greatly appreciated!
>
>
> Thank you in adanve for your reply,
>
>
> Cindy Choy
>