Re: Definition of Subscriber?

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Yah, I agree. I think they dropped the ball, 7 hours can be costly on a
freezer alarm - the dispatch instructions should clearly be re-written to
contact someone at anytime and not to pend it.



"Norm Mugford" <1alarm@xxxxxxxxxxxxx> wrote in message
news:Oa81f.3689$ge1.929@xxxxxxxxxxxxxxxxxxxxxxxxx
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| "JW" <golf4nospam@xxxxxxxxxxx> wrote in message
| news:8s41f.930$qo6.77@xxxxxxxxxxx
| >
| > "Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
| > news:pe21f.76$Yh5.8861@xxxxxxxxxxxxxxxxxx
| > > If they went through the call list it still shouldn't have taken 7
| hours,
| > > if
| > > Im reading this right.
| > >
| >
| > The call came in around 1am. They called the site and then put the
account
| > on hold until after 8am. Then they tried the home numbers. Now I'm
trying
| to
| > be convinced that the account instructions meant - only call the site
(yey
| > the operator must have theought iyt meant contact the others because she
| > tried  (much later). So what does "contact the subscriber" mean to you?
| >
| >
| Sounds to me like the operator did not respond per instructions,
| and when the supervisor came in around 8 o'clock he/she caught
| it and tried to correct it. IMO
|
| Norm
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