Re: Definition of Subscriber?

["Joe Lucia" <joe@xxxxxxxxxxxxxxxxxxxxx>]

I think "Subscriber" would imply trying to contact the person
responsible for the alarm system.  On a commercial account that would
mean calling down the call-list until someone is reached.  On a
residential it would mean just calling the premises and any other
wireless numbers the owner may have, but not the others on the call
list.

Depending on the time-of-day, they may want the premises tried or not,
if the account gets setup properly then the system knows what to do at
what times and prompts the Operators appropriately.

It really comes down to "what did you TELL them to do in that scenario"
since all monitoring centers tend to do things differently based on
their flow of signals and how automated things are.  If somethings
becomes too cumbersome for their operators, they either automate it
(sometimes too much), or stop doing it (like calling down call lists
because it is time consuming).  Not that they Won't do it, they just
stop doing it as SOP and instead only when requested specifically to do
so.

Review the default actions the monitoring center will take under each
circumstance and make sure it is taylored to the way you want it done
for all accounts in general, then taylor the individual accounts as
necessary from there.  A good Monitoring Center can handle every signal
any way you want, as long as it is communicated to them properly and in
advance.