Re: Definition of Subscriber?

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

If they went through the call list it still shouldn't have taken 7 hours, if
Im reading this right.

"JW" <golf4nospam@xxxxxxxxxxx> wrote in message
news:nW11f.9670$Yv6.5030@xxxxxxxxxxx
|
| "Joe Lucia" <joe@xxxxxxxxxxxxxxxxxxxxx> wrote in message
| news:1128570149.581423.35320@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| >I think "Subscriber" would imply trying to contact the person
| > responsible for the alarm system.  On a commercial account that would
| > mean calling down the call-list until someone is reached.  On a
| > residential it would mean just calling the premises and any other
| > wireless numbers the owner may have, but not the others on the call
| > list.
| >
| > Depending on the time-of-day, they may want the premises tried or not,
| > if the account gets setup properly then the system knows what to do at
| > what times and prompts the Operators appropriately.
| >
| > It really comes down to "what did you TELL them to do in that scenario"
| > since all monitoring centers tend to do things differently based on
| > their flow of signals and how automated things are.  If somethings
| > becomes too cumbersome for their operators, they either automate it
| > (sometimes too much), or stop doing it (like calling down call lists
| > because it is time consuming).  Not that they Won't do it, they just
| > stop doing it as SOP and instead only when requested specifically to do
| > so.
| >
| > Review the default actions the monitoring center will take under each
| > circumstance and make sure it is taylored to the way you want it done
| > for all accounts in general, then taylor the individual accounts as
| > necessary from there.  A good Monitoring Center can handle every signal
| > any way you want, as long as it is communicated to them properly and in
| > advance.
|
| We said to contact the Subcriber. Instructions were on from an a former
| center where it meant to try the site, then the call list. The new center
| says they only call the site when it says to contact sub (although their
| manual defines subscriber as the owner or authorized user). We had a
freezer
| signal come in, they said they only contacted the premise since the
account
| had special instructions to contact the sub and account instructions
| supercede our dealer instructions that stated to contact someone.
| Ironically, the operator pended the event and contacted home numbers seven
| hours later, after employees had left for work. I'm being told it was
| handled appropriately because the special account instructions said to
| contact the sub and to them that means the site only (even on empty
| commercial buildings). I thought it was poor and wondered how other
| companies would interpret it.
|
| Thanks.
|
|