Re: 5010 and 5280tc problem

["mail" <Not@xxxxxxxxx>]

Yers, he even bought a american cell to take with him and still doesnt work.




"Crash Gordon®" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4Tkve.33$5J6.11473@xxxxxxxxxxxxxxxxxx
by "european" do you mean he's trying to access his alarm panel here in the
states from overseas?


"Crash Gordon®" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:Emkve.32$5J6.10713@xxxxxxxxxxxxxxxxxx
Can you access it with your phone?...not the client's.
Any features on his phone service require the 3?



"mail" <Not@xxxxxxxxx> wrote in message
news:lFuue.108422$VH2.12159@xxxxxxxxxxxxxxxxxxxxxxxxxx
| I am trying to figure out a problem that won't go away.
|
| Setup.
|
| DSC 5010 Latest version
| DSC 5280TC V 3.02
| DSC EM500 Thermostats (2)
| Several x10 controls to control lights
|
| The 5280tc is used by a european customer to check on his home here.
|
| The problem is the numeral 3 willl not work on this system at all.
|
| Tech support has been contacted, they said defective 5280tc. Replaced it
| twice.
|
| Reprogrammed it from default several times and downloaded it from blank
and
| setup templates. From inside the residence it will answer the access and
it
| recognizes
| the 3. But from a outside line, hard phone or cell and we have tried many,
| we can
| not get it to recognized the 3. Every number works but the 3.
|
| Any suggestions as this is hardcoded and cannot be changed to a different
| number
| to control the thermostats.
|
| TJ
|
|
|