Re: 5010 and 5280tc problem

[Crash Gordon® <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

by "european" do you mean he's trying to access his alarm panel here in =
the states from overseas?


"Crash Gordon=AE" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message =
news:Emkve.32$5J6.10713@xxxxxxxxxxxxxxxxxx
Can you access it with your phone?...not the client's.
Any features on his phone service require the 3?



"mail" <Not@xxxxxxxxx> wrote in message =
news:lFuue.108422$VH2.12159@xxxxxxxxxxxxxxxxxxxxxxxxxx
| I am trying to figure out a problem that won't go away.
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| Setup.
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| DSC 5010 Latest version
| DSC 5280TC V 3.02
| DSC EM500 Thermostats (2)
| Several x10 controls to control lights
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| The 5280tc is used by a european customer to check on his home here.
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| The problem is the numeral 3 willl not work on this system at all.
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| Tech support has been contacted, they said defective 5280tc. Replaced =
it=20
| twice.
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| Reprogrammed it from default several times and downloaded it from =
blank and
| setup templates. From inside the residence it will answer the access =
and it=20
| recognizes
| the 3. But from a outside line, hard phone or cell and we have tried =
many,=20
| we can
| not get it to recognized the 3. Every number works but the 3.
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| Any suggestions as this is hardcoded and cannot be changed to a =
different=20
| number
| to control the thermostats.
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| TJ=20
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