Re: Insteon now or wait?

["BruceR" <br@xxxxxxxxxxxxxxxx>]

I suspect too that they will offer compensation to those installers.
They tend to treat their dealers pretty well so I think they may offer
some big discounts or free products to those who have to bite the
bullet.


> I think the people who have been most upset are custom installers who
> may have your problem multiplied by several installations and several
> unhappy customers. They are also someone that SmartHome needs to keep
> onboard the Insteon bandwagon so I suspect their complaints were a
> major influence on SmartHome.
>
> "BruceR" <br@xxxxxxxxxxxxxxxx> wrote:
>
>> So, will I rip out all 50 and replace them? No. Instead I'll exchange
>> the ones that are controlling the larger loads (as well as the
>> recalled units) and be done with it.  I will however, ask Smarthome
>> if they will agree to a free warranty extension on the units that I
>> do not replace. That would seem like a fair compomise that would
>> save them having to replace them all today - or perhaps ever - and
>> give me peace of mind that I can if and when I need to. If they
>> don't agree to that then I MIGHT, over the term of the regular
>> warranty, replace them all.