Re: Moore's Electronics

["Bob La Londe" <none@xxxxxxxxxx>]

"Jim Davis"  wrote in message
news:8ffe5719-39ba-4d07-b375-98555b1be46f@xxxxxxxxxxxxxxxxxxx

On Sunday, October 15, 2017 at 10:02:03 AM UTC-4, ABLE1 wrote:
> On 10/14/2017 9:50 PM, Bob La Londe wrote:
> > I have to say that the last couple years I used Moore's to rebuild DVRs
> > (mostly Dedicated Micros) I had more than a couple come back and have to
> > be sent right back again.  Maybe it was just bad luck, but it wasn't
> > just once. The last one I sent in for a problem they didn't fix at all.
> > It turned out that somehow the customer was using a power supply that
> > was to small for the unit.  Moore's charged a pretty penny to fix it and
> > said they burned it in for several days before sending it back, but
> > within a day it started exhibiting the same symptom.  Now you might
> > argue that they couldn't know the customer had a mismatched power
> > supply, but Nick had climbed up my ass over not sending in power
> > supplies with units years previously.  I never sent one in again without
> > one the exact power supply that was in use with the unit in the field.
> > It was purely an accident that I happened to have the again failing unit
> > on my work bench along side a good brand new unit and noticed the
> > DEDICATED MICROS power supplies for both units looked different. Rather
> > than have Nick climb up my ass again I bought a correct used power
> > supply off Ebay and gave it my customer for free.  The unit has been
> > working fine ever since.
> >
> > Oh, before I go on...  Nick lost the DVR in the paragraph before.  He
> > cashed my check, but he lost the DVR.  After several phone calls and him
> > blaming me for it some how and saying he was doing me a favor to provide
> > service he finally found it.  I wonder if he found the same power
> > supply.  LOL.  Later he called me back sounding like he was apologizing
> > at first, but then went on to blame me for the problem and berate me
> > again.  I finally just had to hang up on him.
> >
> > So, now that I am out of the business and long since dumped Dedicated
> > Micros and doing DM rebuilds what difference does it make?
> >
> > Over the years sometimes a customer would just have me get them a new
> > unit when one started flaking out rather than having it rebuilt.  If
> > they said I could have the old one I sent it in to Moore's Electronics
> > and had it rebuilt anyway on my own dime.  This way I always had loaners
> > if I needed to send a unit in for warranty or even non-warranty
> > repairs.  One of the DVRs in my machine shop is one such unit Nick or
> > one of his guys rebuilt many many years ago.  To be fair it works great
> > and has for several years.  Now with several cameras being diverted to
> > monitor machines I decided I needed a second DVR in service in the
> > shop.  Yesterday I pulled down a Moore's Electronics rebuild unit that
> > has not been powered up since I got it back. One of those spares I had
> > done to be a loaner.  It randomly locks up.  The very exact symptom I
> > sent it in for in the first place.  I did finally find a good place for
> > the unit however.
> >
> > See Image:  http://tacklemaker.info/gallery/1_14_10_17_6_49_24.jpeg
> >
> > Like I said,  maybe I just had bad luck with Nick and Moore's
> > Electronics over the last few years I did business with them, Maybe Nick
> > just had a bad day that lasted for several years and its all better now,
> > but if I was still servicing video systems I would not send another unit
> > to them after today. Its sad really.  When I first started sending units
> > to him every one came back perfect.
> >
> >
> > Hi Bob,
>
> Very nice write up.  Never heard of Moore's Electronic before now.  And
> now that I have I can easily say I have forgotten all that I have learned.
>
> Actually, I have never used a outside electronics repair shop, except
> for warrantee repairs by the manufacturer.  My feeling has been if it
> last longer than two weeks it is most likely a good unit.  If after a
> number of years in service it finally dies, it is not worth repairing so
> it needs to be replaced with new.  Depending on the problem or why it
> crashed, I will then make what repairs I can and place it on the shelf
> as a spare for future quick loans to keep customer running.
>
> I say again, very nice write up.  Good Job!!!  And perfect disposition.
> You get a A+ along with an attaboy.
>
> Thanks,
>
> Les

"DITTO"

No repairs for me either. If it's broke .... don't fix it.

Customers around here don't expect that anything can be repaired.
Replace with new is the motto.

Although I will say that I do take pleasure in keeping some of the older
alarm system running with parts that I have salvaged from other jobs.

Believe it or not but I have a couple of Ademco 5600 wireless systems still
running. Some old Acron dialers. Napco 825, Morse ( I forgot the model #)

As long as I have spare parts and the basic system is good, I keep the ol
timers going.

**********

In my defense... and a little bit in Nick's when I first started installing
DVRs average cost was around $5K USD, and his cost to completely rebuild one
including all new parts averaged $500-700.  Now with a Digital Watchdog DVR
or NVR  or  HikVision NVR priced around what Nick charges to rebuild one it
no longer makes sense... except that Dedicated MIcros supports multiple
communications formats to support other manufacturer's PTZ cameras.  Last
time I had checked Dedicated Micros had not come down in price to match the
market.  I just passed the rebuild charge on directly to the customer and
added my labor to remove it and reinstall it.  I would even show them the
invoice.