Moore's Electronics

["Bob La Londe" <none@xxxxxxxxxx>]

I have to say that the last couple years I used Moore's to rebuild DVRs
(mostly Dedicated Micros) I had more than a couple come back and have to be
sent right back again.  Maybe it was just bad luck, but it wasn't just once.
The last one I sent in for a problem they didn't fix at all.  It turned out
that somehow the customer was using a power supply that was to small for the
unit.  Moore's charged a pretty penny to fix it and said they burned it in
for several days before sending it back, but within a day it started
exhibiting the same symptom.  Now you might argue that they couldn't know
the customer had a mismatched power supply, but Nick had climbed up my ass
over not sending in power supplies with units years previously.  I never
sent one in again without one the exact power supply that was in use with
the unit in the field.  It was purely an accident that I happened to have
the again failing unit on my work bench along side a good brand new unit and
noticed the DEDICATED MICROS power supplies for both units looked different.
Rather than have Nick climb up my ass again I bought a correct used power
supply off Ebay and gave it my customer for free.  The unit has been working
fine ever since.

Oh, before I go on...  Nick lost the DVR in the paragraph before.  He cashed
my check, but he lost the DVR.  After several phone calls and him blaming me
for it some how and saying he was doing me a favor to provide service he
finally found it.  I wonder if he found the same power supply.  LOL.  Later
he called me back sounding like he was apologizing at first, but then went
on to blame me for the problem and berate me again.  I finally just had to
hang up on him.

So, now that I am out of the business and long since dumped Dedicated Micros
and doing DM rebuilds what difference does it make?

Over the years sometimes a customer would just have me get them a new unit
when one started flaking out rather than having it rebuilt.  If they said I
could have the old one I sent it in to Moore's Electronics and had it
rebuilt anyway on my own dime.  This way I always had loaners if I needed to
send a unit in for warranty or even non-warranty repairs.  One of the DVRs
in my machine shop is one such unit Nick or one of his guys rebuilt many
many years ago.  To be fair it works great and has for several years.  Now
with several cameras being diverted to monitor machines I decided I needed a
second DVR in service in the shop.  Yesterday I pulled down a Moore's
Electronics rebuild unit that has not been powered up since I got it back.
One of those spares I had done to be a loaner.  It randomly locks up.  The
very exact symptom I sent it in for in the first place.  I did finally find
a good place for the unit however.

See Image:  http://tacklemaker.info/gallery/1_14_10_17_6_49_24.jpeg

Like I said,  maybe I just had bad luck with Nick and Moore's Electronics
over the last few years I did business with them, Maybe Nick just had a bad
day that lasted for several years and its all better now, but if I was still
servicing video systems I would not send another unit to them after today.
Its sad really.  When I first started sending units to him every one came
back perfect.