Re: HIKVISION - Plug N Play - 4 Out of 9 Fail

["Bob La Londe" <none@xxxxxxxxxx>]

"ABLE1" <someone@xxxxxxxxxxx> wrote in message
news:j4myx.27083$je7.22726@xxxxxxxxxxx
> On 8/10/2015 10:04 PM, Bob La Londe wrote:
>> "Bob La Londe" <none@xxxxxxxxxx> wrote in message
>> news:mq02na$kfd$1@xxxxxxxxxxxxxxxx
>>> All HIK Vision Cameras.  All supposed to be Plug N Play.
>>>
>>> The NVR would see the cameras.  They would be shown below the list of
>>> available preconfigured slots associated with the built in POE switch.
>>>
>>> I was able to get into the cameras using the SADP software or my web
>>> browser.  I found the browser to be easier to activate and configure
>>> the cameras.  No matter how I configured them from default to
>>> artificially setting the same network configuration as the pre
>>> configured ports it didn't connect up.  I tried all kinds of variations.
>>>
>>> I did finally get a response from HIK Vision.  They think that the
>>> issue may be a new security password configuration and protocol in the
>>> cameras and suggest that upgrading the firmware in the NVR may solve
>>> the problem. I'll have a duplicate system on the bench tomorrow.  I
>>> guess I'll spend part of my weekend testing it all out like I should
>>> have before taking it to the field.
>>>
>>> The actual tech response when I finally received one was quite
>>> comprehensive.  I'll see how it works out on the bench and go from
>>> there. If they work ok I plan to use a couple of these as machine
>>> monitors in the CNC shop as well.  I already winged it in the field
>>> and made myself look incompetent to the customer.  LOL.  I'll be back
>>> at their site on Monday (90 miles out of town) hopefully with all the
>>> answers.
>>
>> Well, I updated the firmware on the NVR today, and it picked up all the
>> newer firmware cameras right away.  I also finally installed the client
>> software on one of the client's computers.  It's a little cludgy to use
>> and figure out, but seems to be pretty powerful to use once you get past
>> the fact that not everything is obvious.  I also ran across a note with
>> one of the firmware packages (wrong one for this NVR) that said it would
>> not work with cameras made in 2015.  Anyway, after the firmware upgrade
>> everything was plug-n-play like it was supposed to be.
>>
>
>
>
> Bob,
>
> Glad to hear you had success.
>
> Did you try the Web interface for the NVR??
>
> I have not installed the Client Software for the system I installed. It
> seemed to be more than I needed. On the other hand maybe I should install
> it to make a comparison............. when I have time.....................
>
> I did find out that the iOS mobile app needs a large amount of free memory
> to work properly. Basically more than I have in my phone. I can get
> connected but getting all functions to work is slow at best.
>
> Customer is always on site when the place is open so for him looking at
> the store when it is closed does not do much for him.
>
> Which model NVR and Cameras are you using?? I need to make notes.
>

7608 E1/E2  if I recall.  I'll pull some part numbers off some boxes later.

Yes I tried the browser interface.  Even after I installed the plug-in it
would not show video for the customer.  The iVMS 4500 client software worked
ok after I added all the cameras.  I installed it, added the cameras, and
tested how it works with the customer watching.  Talk about pressure.  LOL.

I have not used the smart phone clients yet.  I intend to test their client
software and also see if it works with the Robert Chou's IP Cam Viewer after
their IT guy gets the outside connection setup.  He intends to give me a 1:1
external IP.  I notice there are two different iVMS4500 aps in the Android
store.  one is iVMS4500 and the other is iVMS4500HD.

Most of my customers want remote access for video these days.  Some only
allow it within their VPN, but many want it on their tablets and smart
phones.