Re: HIKVISION - Plug N Play - 4 Out of 9 Fail

[ABLE1 <someone@xxxxxxxxxxx>]

On 8/11/2015 1:07 PM, Bob La Londe wrote:
> "ABLE1" <someone@xxxxxxxxxxx> wrote in message
> news:j4myx.27083$je7.22726@xxxxxxxxxxx
>> On 8/10/2015 10:04 PM, Bob La Londe wrote:
>>> "Bob La Londe" <none@xxxxxxxxxx> wrote in message
>>> news:mq02na$kfd$1@xxxxxxxxxxxxxxxx
>>>> All HIK Vision Cameras.  All supposed to be Plug N Play.
>>>>
>>>> The NVR would see the cameras.  They would be shown below the list of
>>>> available preconfigured slots associated with the built in POE switch.
>>>>
>>>> I was able to get into the cameras using the SADP software or my web
>>>> browser.  I found the browser to be easier to activate and configure
>>>> the cameras.  No matter how I configured them from default to
>>>> artificially setting the same network configuration as the pre
>>>> configured ports it didn't connect up.  I tried all kinds of
>>>> variations.
>>>>
>>>> I did finally get a response from HIK Vision.  They think that the
>>>> issue may be a new security password configuration and protocol in the
>>>> cameras and suggest that upgrading the firmware in the NVR may solve
>>>> the problem. I'll have a duplicate system on the bench tomorrow.  I
>>>> guess I'll spend part of my weekend testing it all out like I should
>>>> have before taking it to the field.
>>>>
>>>> The actual tech response when I finally received one was quite
>>>> comprehensive.  I'll see how it works out on the bench and go from
>>>> there. If they work ok I plan to use a couple of these as machine
>>>> monitors in the CNC shop as well.  I already winged it in the field
>>>> and made myself look incompetent to the customer.  LOL.  I'll be back
>>>> at their site on Monday (90 miles out of town) hopefully with all the
>>>> answers.
>>>
>>> Well, I updated the firmware on the NVR today, and it picked up all the
>>> newer firmware cameras right away.  I also finally installed the client
>>> software on one of the client's computers.  It's a little cludgy to use
>>> and figure out, but seems to be pretty powerful to use once you get past
>>> the fact that not everything is obvious.  I also ran across a note with
>>> one of the firmware packages (wrong one for this NVR) that said it would
>>> not work with cameras made in 2015.  Anyway, after the firmware upgrade
>>> everything was plug-n-play like it was supposed to be.
>>>
>>
>>
>>
>> Bob,
>>
>> Glad to hear you had success.
>>
>> Did you try the Web interface for the NVR??
>>
>> I have not installed the Client Software for the system I installed.
>> It seemed to be more than I needed. On the other hand maybe I should
>> install it to make a comparison............. when I have
>> time.....................
>>
>> I did find out that the iOS mobile app needs a large amount of free
>> memory to work properly. Basically more than I have in my phone. I can
>> get connected but getting all functions to work is slow at best.
>>
>> Customer is always on site when the place is open so for him looking
>> at the store when it is closed does not do much for him.
>>
>> Which model NVR and Cameras are you using?? I need to make notes.
>>
>
> 7608 E1/E2  if I recall.  I'll pull some part numbers off some boxes later.
>
> Yes I tried the browser interface.  Even after I installed the plug-in
> it would not show video for the customer.  The iVMS 4500 client software
> worked ok after I added all the cameras.  I installed it, added the
> cameras, and tested how it works with the customer watching.  Talk about
> pressure.  LOL.
>
> I have not used the smart phone clients yet.  I intend to test their
> client software and also see if it works with the Robert Chou's IP Cam
> Viewer after their IT guy gets the outside connection setup.  He intends
> to give me a 1:1 external IP.  I notice there are two different iVMS4500
> aps in the Android store.  one is iVMS4500 and the other is iVMS4500HD.
>
> Most of my customers want remote access for video these days.  Some only
> allow it within their VPN, but many want it on their tablets and smart
> phones.


FWIW the unit I installed was the DS-7716NI-SP/16.  Maybe I had updated
firmware at the time.