Re: DSC phone line technical support is terrible

["Bob La Londe" <none@xxxxxxxxxxxxxxx>]

"tourman" <robercampbell@xxxxxxxxx> wrote in message
news:adde01d4-fec7-4d4b-a672-70b838801528@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> I hope DSC is listening and getting this message ! Their phone line
> support is not adequately manned, with wait times up to hours not
> minutes. While I realize that a lot of questions are from installers
> asking questions they should know if they were trained properly, or if
> they would take the time to read the install manuals, that does not
> excuse this terrible level of support. As installation companies, we
> suffer the same thing, with questions from end users who can find the
> answer on page one of their user manual; however, that is not an
> excuse. Suck it up as we do, and continue to provide proper support !
>
> Please fix the problem or you are going to find a lot of people
> switching alarm suppliers to manufacturers who do support their
> customers

LOL.  I feel your frustration.  Been there with everybody for the last few
years.  I can still get an ear at Napco and setup an appointment for a
conference call in advance for a particularly odd problem, but DSC, ADEMCO,
and even Napco all have longer wait times than they used to and if its
really not an, "Oh yeah!  Duh!  I knew that," call it can be quite difficult
to get one of the "good" techs on the phone.  I think it's a sign of the
times and the industry.  The alarm trade will follow the telephone trade
into the abyss.