Re: DSC phone line technical support is terrible

["Bob La Londe" <none@xxxxxxxx>]

P.S.  I don't think the MFGs follow this group the way they used to.

I remember once complaining on this group that my new laptop didn't have a
serial port, and a couple days later a USB serial adaptor and a spare PCI
mini appear in my mail box.



"Bob La Londe" <none@xxxxxxxxxxxxxxx> wrote in message
news:josbt6$tuo$2@xxxxxxxxxxxxxxxx
> "tourman" <robercampbell@xxxxxxxxx> wrote in message
> news:adde01d4-fec7-4d4b-a672-70b838801528@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> I hope DSC is listening and getting this message ! Their phone line
>> support is not adequately manned, with wait times up to hours not
>> minutes. While I realize that a lot of questions are from installers
>> asking questions they should know if they were trained properly, or if
>> they would take the time to read the install manuals, that does not
>> excuse this terrible level of support. As installation companies, we
>> suffer the same thing, with questions from end users who can find the
>> answer on page one of their user manual; however, that is not an
>> excuse. Suck it up as we do, and continue to provide proper support !
>>
>> Please fix the problem or you are going to find a lot of people
>> switching alarm suppliers to manufacturers who do support their
>> customers
>
> LOL.  I feel your frustration.  Been there with everybody for the last few
> years.  I can still get an ear at Napco and setup an appointment for a
> conference call in advance for a particularly odd problem, but DSC,
> ADEMCO,
> and even Napco all have longer wait times than they used to and if its
> really not an, "Oh yeah!  Duh!  I knew that," call it can be quite
> difficult
> to get one of the "good" techs on the phone.  I think it's a sign of the
> times and the industry.  The alarm trade will follow the telephone trade
> into the abyss.
>
>
>
>