Re: DSC phone line technical support is terrible

[tourman <robercampbell@xxxxxxxxx>]

On May 14, 12:04=A0pm, Jim <alarmi...@xxxxxxx> wrote:
> On Sunday, May 13, 2012 7:23:36 PM UTC-4, mleuck wrote:
> > On Thursday, May 10, 2012 1:28:44 PM UTC-5, Jim wrote:
>
> > > I have never used DSC all through the years. Occasionally, when I run=
 across their equipment I usually pull it out and replace but I do have a f=
ew that I've continued to service. The first thing I notice about their equ=
ipment is that it is "flimsey" Thin metal, soft plastic, "cardboard" PCB's,=
 components "look" cheap, etc, which translate to me as .... well ....."che=
ap". It's not that their products don't work .... it's just ..... cheap.
>
> > It's a circuit board, it doesn't have to do anything other than what it=
 is designed for, being "cheap" isn't going to change how long it lasts or =
how well it works in fact it's remarkable how much integration they have.
>
> What's remarkable is that the board doesn't break when you're trying to t=
ighten the screws. It looks and feels as if it's made out of compressed pap=
er.
>
>
>
> > If you compare it to Napco's circuit boards you see something overbuilt=
 with tons of discrete components, every one of those resistors, diodes and=
 capacitors you see on a Napco board have to be hand soldered which adds to=
 the cost and are one more point of failure. But hey it sure feels pretty s=
olid eh?
>
> Wave soldered. Field repairable. Not going to break or flex when thighten=
ing screws. Decent terminals and size screw to attach multiple wires. The b=
ox doesn't bend when you put a battery in it. I wouldn't buy it for the sam=
e reason I wouldn't buy a KIA or cheap tools. Obviously, people have differ=
ent standards by which they work and live. You live on the cheap side. I do=
n't. You get away with what ever you can get away with. I don't. You shirk =
responsibility whenever you can. I don't.
>
>
>
> > > Awhile ago, someone asked me to evaluate their cellular radio. Gettin=
g through to technical support and waiting were a problem but getting their=
 technical support people to give me answers to directly asked questions wa=
s even a problem. Me, having a very questioning mind, there were things tha=
t didn't make sense to me about the fucntioning of the device. I'd say that=
, .... I had to call as many as twenty times and gradually "PULL" the answe=
rs that I needed, out of them. That is .... the answers could have been giv=
en to me at any time during our conversations but I guess that it may have =
seemed better to the people I was talking with, to not open up the can of w=
orms of providing me a reason to ask more questions ..... of THEM.
>
> > Most likely it was the way you asked the questions, next time don't swe=
ar at them so much. It didn't take me 20 calls to figure out how their setu=
p works.
>
> I'd guess that was because you're used to their cheap products and I'm no=
t. But then again, you only need to know what's in the manual, and just eno=
ugh to make it look like you know something about a product, not actually h=
ow to install anything.
>
>
>
> > Compared to Alarm.com and Honeywell however they do fall short
>
> > > In addtion to all of this, the reason I had to call and ask questions=
 in the first place was because the "manual" that came with the product was=
 a crookedly made photo copy of a hand typed and stapled 12 page manual tha=
t had little more than hookup instructions in it. They utimately had a reca=
ll of the unit because it was doing periodic checkin's even though it wasn'=
t able to transmit during an alarm. NICE!!!!!!!!!!!!!!.
>
> > I'd be curious to know when this was and what product you were dealing =
with, the last time I've seen them photo copy a hand typed manual was in th=
e early 90's
>
> That you'd even be able to say that tells their story of professionalism,=
 and quality.
>
> But mostly ..... emmmmm ....just fuck off.

RHC: Jim...Jim....lets not start another war here.....remember your
wish to keep things civil.....

BTW, I have owned two Kia Rondo's over the last five years, and they
are bar none, the best built, best equipped vehicle for the money that
I have ever owned. Don't knock them 'til you try them.