Re: DSC phone line technical support is terrible

[NickMark <nmarkowitz@xxxxxxxxx>]

On Thursday, May 10, 2012 9:05:33 AM UTC-4, tourman wrote:
> I hope DSC is listening and getting this message ! Their phone line
> support is not adequately manned, with wait times up to hours not
> minutes. While I realize that a lot of questions are from installers
> asking questions they should know if they were trained properly, or if
> they would take the time to read the install manuals, that does not
> excuse this terrible level of support. As installation companies, we
> suffer the same thing, with questions from end users who can find the
> answer on page one of their user manual; however, that is not an
> excuse. Suck it up as we do, and continue to provide proper support !
>
> Please fix the problem or you are going to find a lot of people
> switching alarm suppliers to manufacturers who do support their
> customers

All these company s need to have cut thru numbers for real techs who need real help and let the flunkeys and dumb shits sit and wait with there stupid ? because they do not read manuals. Its not tech supports job to teach installers