Re: Silent Knight Troubles

[JoeRaisin <joeraisin2001@xxxxxxxxx>]

On 4/21/2012 10:12 PM, ABLE1 wrote:
>
> "NickMark" <nmarkowitz@xxxxxxxxx> wrote in message
> news:98e37cd4-f4a8-4f54-bdd9-fd3f8b8c69cb@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Apr 21, 5:13 pm, "ABLE1" <royboynos...@xxxxxxxxxxxxx> wrote:
>> "Frank Kurz" <t...@xxxxxxxxxxxxx> wrote in message
>>
>> news:hZCdnV2Z3bwGlQ7SnZ2dnUVZ_rOdnZ2d@xxxxxxxxxxxxxxx
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> > On 20/04/2012 8:01 PM, ABLE1 wrote:
>> >> This post it to all that use or may use the Silent Knight >> 5820XL
>> >> panel.
>> >> The following is just a small input as to the troubles I have
>> >> seen.
>>
>> >> 1 year ago I installed a SK 5820XL panel. If you are not >> familiar
>> >> with
>> >> the 5820XL there is a power supply board that is mounted behind
>> >> an
>> >> aluminum chassis and there a 8 inline pins that extend thru the
>> >> chassis
>> >> and connect to the a white nylon connector on the mother board.
>> >> This is
>> >> in the upper right hand corner.
>>
>> >> During assembly there are screws that holds the power supply
>> >> board to
>> >> the chassis. The board in this corner has a heavy transformer.
>> >> When or
>> >> IF the shipping box is dropped flat and the one screw in this
>> >> part of
>> >> the board is NOT installed the weight of the transformer causes
>> >> the
>> >> board to flex enough that the pins pull out of the white
>> >> connector. When
>> >> the board tries to return to the normal position the pins miss
>> >> the
>> >> connector alignment and bend in a multitude of directions
>> >> rendering the
>> >> panel useless.
>>
>> >> So how do I know this you might ask.
>>
>> >> Well it happened on my first 5820XL last year, Feb 2011. At the
>> >> time I
>> >> called Tech Support, explained the issue and was told to return
>> >> the
>> >> panel. I said that I needed to get this up and running and >> could
>> >> disassemble and straighten the pins and reassemble with their
>> >> permission. I assumed that it was a once and done problem and >> it
>> >> would
>> >> be passed on to the assembly dept. All went well and the panel
>> >> was good.
>>
>> >> This year, last month I am installing my second 5820XL and when >> I
>> >> unpacked the panel, once again the exact same problem. I barked
>> >> at
>> >> Customer Service and explained that for one dealer to received
>> >> two
>> >> panels one year apart with the exact same problem tells me that
>> >> they
>> >> have much bigger problems that need corrected. Another panel >> was
>> >> first
>> >> checked by the distributor before shipment and was OK.
>>
>> >> Today, I received my third 5820XL and the first thing I look at
>> >> is the
>> >> connectors on the board..................... and YES it has the
>> >> exact
>> >> same issue. Today, I spoke the sales rep. I can safely say that
>> >> he now
>> >> has 3rd degree burns on his ear.
>>
>> >> This post is but a first to get the word out to the masses. I
>> >> always
>> >> liked the Silent Knight panels and still do. However there are
>> >> some
>> >> serious problems and I feel that others need to know beyond >> just
>> >> me. I
>> >> could go on and on but I am trying to remain as calm as >> possible.
>> >> If I
>> >> don't, I will not be able to type through my tears. Another new
>> >> panel
>> >> will be delivered on Monday that was opened and checked by the
>> >> distributor prior to shipment.
>>
>> >> Hope all have a good weekend.
>>
>> >> Thanks for reading.
>>
>> >> Les.
>>
>> > Hi Les:
>>
>> > Next time you come across this issue, please send me some
>> > pictures. I'll include this as a Silent Knight Technical Note on
>> > the website.
>>
>> > Frank
>>
>> > --
>> > Frank Kurz
>> >www.firetechs.net
>>
>> RTS,
>> The Distributor sells many of them that is not the issue. The issue
>> is that the mounting screw was NEVER installed. Had it been
>> installed there would not be an issue.
>>
>> Nick, The Distributor is not the issue. See above.
>>
>> Frank,
>> Pictures enroute.
>>
>> Les
>
>> Thats a bad problem but what do you expect when you you do not have a
>> quality control dept.
>
>
> You are right if there is no QC Dept. Or if there is a QC Dept. they are
> not doing their job.
> But I think it goes deeper than that. I would think that there is 4 or 5
> individuals in the assembly dept. Should be easy to figure out who is
> not doing there job. What concerns me the most is that if one screw is
> not being installed, what else is this individual doing that is not know
> at this point.
>
> Les
>

Could be it's not that isolated a problem.

I'm seeing what I believe to be an increase in parts "bad off shelf."

Did one install recently where I had not only a bad Vista 128 panel
(powered up with zone 1 in alarm and would not reset no matter what) but
two of six motion detectors had relays that weren't changing state when
the detector tripped.

I considered that if I were hitting odds like that I should have played
the mega-millions - now I guess I'm glad I didn't waste the buck.