Re: Silent Knight Troubles

[NickMark <nmarkowitz@xxxxxxxxx>]

On Apr 21, 10:28=A0pm, JoeRaisin <joeraisin2...@xxxxxxxxx> wrote:
> On 4/21/2012 10:12 PM, ABLE1 wrote:
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> > "NickMark" <nmarkow...@xxxxxxxxx> wrote in message
> >news:98e37cd4-f4a8-4f54-bdd9-fd3f8b8c69cb@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> > On Apr 21, 5:13 pm, "ABLE1" <royboynos...@xxxxxxxxxxxxx> wrote:
> >> "Frank Kurz" <t...@xxxxxxxxxxxxx> wrote in message
>
> >>news:hZCdnV2Z3bwGlQ7SnZ2dnUVZ_rOdnZ2d@xxxxxxxxxxxxxxx
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> >> > On 20/04/2012 8:01 PM, ABLE1 wrote:
> >> >> This post it to all that use or may use the Silent Knight >> 5820XL
> >> >> panel.
> >> >> The following is just a small input as to the troubles I have
> >> >> seen.
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> >> >> 1 year ago I installed a SK 5820XL panel. If you are not >> familia=
r
> >> >> with
> >> >> the 5820XL there is a power supply board that is mounted behind
> >> >> an
> >> >> aluminum chassis and there a 8 inline pins that extend thru the
> >> >> chassis
> >> >> and connect to the a white nylon connector on the mother board.
> >> >> This is
> >> >> in the upper right hand corner.
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> >> >> During assembly there are screws that holds the power supply
> >> >> board to
> >> >> the chassis. The board in this corner has a heavy transformer.
> >> >> When or
> >> >> IF the shipping box is dropped flat and the one screw in this
> >> >> part of
> >> >> the board is NOT installed the weight of the transformer causes
> >> >> the
> >> >> board to flex enough that the pins pull out of the white
> >> >> connector. When
> >> >> the board tries to return to the normal position the pins miss
> >> >> the
> >> >> connector alignment and bend in a multitude of directions
> >> >> rendering the
> >> >> panel useless.
>
> >> >> So how do I know this you might ask.
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> >> >> Well it happened on my first 5820XL last year, Feb 2011. At the
> >> >> time I
> >> >> called Tech Support, explained the issue and was told to return
> >> >> the
> >> >> panel. I said that I needed to get this up and running and >> could
> >> >> disassemble and straighten the pins and reassemble with their
> >> >> permission. I assumed that it was a once and done problem and >> it
> >> >> would
> >> >> be passed on to the assembly dept. All went well and the panel
> >> >> was good.
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> >> >> This year, last month I am installing my second 5820XL and when >> =
I
> >> >> unpacked the panel, once again the exact same problem. I barked
> >> >> at
> >> >> Customer Service and explained that for one dealer to received
> >> >> two
> >> >> panels one year apart with the exact same problem tells me that
> >> >> they
> >> >> have much bigger problems that need corrected. Another panel >> was
> >> >> first
> >> >> checked by the distributor before shipment and was OK.
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> >> >> Today, I received my third 5820XL and the first thing I look at
> >> >> is the
> >> >> connectors on the board..................... and YES it has the
> >> >> exact
> >> >> same issue. Today, I spoke the sales rep. I can safely say that
> >> >> he now
> >> >> has 3rd degree burns on his ear.
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> >> >> This post is but a first to get the word out to the masses. I
> >> >> always
> >> >> liked the Silent Knight panels and still do. However there are
> >> >> some
> >> >> serious problems and I feel that others need to know beyond >> just
> >> >> me. I
> >> >> could go on and on but I am trying to remain as calm as >> possible=
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> >> >> If I
> >> >> don't, I will not be able to type through my tears. Another new
> >> >> panel
> >> >> will be delivered on Monday that was opened and checked by the
> >> >> distributor prior to shipment.
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> >> >> Hope all have a good weekend.
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> >> >> Thanks for reading.
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> >> >> Les.
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> >> > Hi Les:
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> >> > Next time you come across this issue, please send me some
> >> > pictures. I'll include this as a Silent Knight Technical Note on
> >> > the website.
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> >> > Frank
>
> >> > --
> >> > Frank Kurz
> >> >www.firetechs.net
>
> >> RTS,
> >> The Distributor sells many of them that is not the issue. The issue
> >> is that the mounting screw was NEVER installed. Had it been
> >> installed there would not be an issue.
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> >> Nick, The Distributor is not the issue. See above.
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> >> Frank,
> >> Pictures enroute.
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> >> Les
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> >> Thats a bad problem but what do you expect when you you do not have a
> >> quality control dept.
>
> > You are right if there is no QC Dept. Or if there is a QC Dept. they ar=
e
> > not doing their job.
> > But I think it goes deeper than that. I would think that there is 4 or =
5
> > individuals in the assembly dept. Should be easy to figure out who is
> > not doing there job. What concerns me the most is that if one screw is
> > not being installed, what else is this individual doing that is not kno=
w
> > at this point.
>
> > Les
>
> Could be it's not that isolated a problem.
>
> I'm seeing what I believe to be an increase in parts "bad off shelf."
>
> Did one install recently where I had not only a bad Vista 128 panel
> (powered up with zone 1 in alarm and would not reset no matter what) but
> two of six motion detectors had relays that weren't changing state when
> the detector tripped.
>
> I considered that if I were hitting odds like that I should have played
> the mega-millions - now I guess I'm glad I didn't waste the buck.

If it is an identifiable problem it needs documented and UL notified
to conduct an investigation. I do this regularly with electrical items
that qualify under CPSC  or notify UL if it does not fall under CPSC.
Bad production needs to be stopped
before a life is put on the line.