Re: Silent Knight Troubles

["ABLE1" <royboynospam@xxxxxxxxxxxxx>]

"Frank Kurz" <tech@xxxxxxxxxxxxx> wrote in message
news:hZCdnV2Z3bwGlQ7SnZ2dnUVZ_rOdnZ2d@xxxxxxxxxxxxxxx
> On 20/04/2012 8:01 PM, ABLE1 wrote:
>> This post it to all that use or may use the Silent Knight 5820XL
>> panel.
>> The following is just a small input as to the troubles I have
>> seen.
>>
>> 1 year ago I installed a SK 5820XL panel. If you are not familiar
>> with
>> the 5820XL there is a power supply board that is mounted behind
>> an
>> aluminum chassis and there a 8 inline pins that extend thru the
>> chassis
>> and connect to the a white nylon connector on the mother board.
>> This is
>> in the upper right hand corner.
>>
>> During assembly there are screws that holds the power supply
>> board to
>> the chassis. The board in this corner has a heavy transformer.
>> When or
>> IF the shipping box is dropped flat and the one screw in this
>> part of
>> the board is NOT installed the weight of the transformer causes
>> the
>> board to flex enough that the pins pull out of the white
>> connector. When
>> the board tries to return to the normal position the pins miss
>> the
>> connector alignment and bend in a multitude of directions
>> rendering the
>> panel useless.
>>
>> So how do I know this you might ask.
>>
>> Well it happened on my first 5820XL last year, Feb 2011. At the
>> time I
>> called Tech Support, explained the issue and was told to return
>> the
>> panel. I said that I needed to get this up and running and could
>> disassemble and straighten the pins and reassemble with their
>> permission. I assumed that it was a once and done problem and it
>> would
>> be passed on to the assembly dept. All went well and the panel
>> was good.
>>
>> This year, last month I am installing my second 5820XL and when I
>> unpacked the panel, once again the exact same problem. I barked
>> at
>> Customer Service and explained that for one dealer to received
>> two
>> panels one year apart with the exact same problem tells me that
>> they
>> have much bigger problems that need corrected. Another panel was
>> first
>> checked by the distributor before shipment and was OK.
>>
>> Today, I received my third 5820XL and the first thing I look at
>> is the
>> connectors on the board..................... and YES it has the
>> exact
>> same issue. Today, I spoke the sales rep. I can safely say that
>> he now
>> has 3rd degree burns on his ear.
>>
>> This post is but a first to get the word out to the masses. I
>> always
>> liked the Silent Knight panels and still do. However there are
>> some
>> serious problems and I feel that others need to know beyond just
>> me. I
>> could go on and on but I am trying to remain as calm as possible.
>> If I
>> don't, I will not be able to type through my tears. Another new
>> panel
>> will be delivered on Monday that was opened and checked by the
>> distributor prior to shipment.
>>
>> Hope all have a good weekend.
>>
>> Thanks for reading.
>>
>> Les.
>>
>
> Hi Les:
>
> Next time you come across this issue, please send me some
> pictures. I'll include this as a Silent Knight Technical Note on
> the website.
>
> Frank
>
> --
> Frank Kurz
> www.firetechs.net



RTS,
The Distributor sells many of them that is not the issue.  The issue
is that the mounting screw was NEVER installed.  Had it been
installed there would not be an issue.

Nick, The Distributor is not the issue.  See above.

Frank,
Pictures enroute.

Les