Re: Silent Knight Troubles

[NickMark <nmarkowitz@xxxxxxxxx>]

On Apr 21, 5:13=A0pm, "ABLE1" <royboynos...@xxxxxxxxxxxxx> wrote:
> "Frank Kurz" <t...@xxxxxxxxxxxxx> wrote in message
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> news:hZCdnV2Z3bwGlQ7SnZ2dnUVZ_rOdnZ2d@xxxxxxxxxxxxxxx
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> > On 20/04/2012 8:01 PM, ABLE1 wrote:
> >> This post it to all that use or may use the Silent Knight 5820XL
> >> panel.
> >> The following is just a small input as to the troubles I have
> >> seen.
>
> >> 1 year ago I installed a SK 5820XL panel. If you are not familiar
> >> with
> >> the 5820XL there is a power supply board that is mounted behind
> >> an
> >> aluminum chassis and there a 8 inline pins that extend thru the
> >> chassis
> >> and connect to the a white nylon connector on the mother board.
> >> This is
> >> in the upper right hand corner.
>
> >> During assembly there are screws that holds the power supply
> >> board to
> >> the chassis. The board in this corner has a heavy transformer.
> >> When or
> >> IF the shipping box is dropped flat and the one screw in this
> >> part of
> >> the board is NOT installed the weight of the transformer causes
> >> the
> >> board to flex enough that the pins pull out of the white
> >> connector. When
> >> the board tries to return to the normal position the pins miss
> >> the
> >> connector alignment and bend in a multitude of directions
> >> rendering the
> >> panel useless.
>
> >> So how do I know this you might ask.
>
> >> Well it happened on my first 5820XL last year, Feb 2011. At the
> >> time I
> >> called Tech Support, explained the issue and was told to return
> >> the
> >> panel. I said that I needed to get this up and running and could
> >> disassemble and straighten the pins and reassemble with their
> >> permission. I assumed that it was a once and done problem and it
> >> would
> >> be passed on to the assembly dept. All went well and the panel
> >> was good.
>
> >> This year, last month I am installing my second 5820XL and when I
> >> unpacked the panel, once again the exact same problem. I barked
> >> at
> >> Customer Service and explained that for one dealer to received
> >> two
> >> panels one year apart with the exact same problem tells me that
> >> they
> >> have much bigger problems that need corrected. Another panel was
> >> first
> >> checked by the distributor before shipment and was OK.
>
> >> Today, I received my third 5820XL and the first thing I look at
> >> is the
> >> connectors on the board..................... and YES it has the
> >> exact
> >> same issue. Today, I spoke the sales rep. I can safely say that
> >> he now
> >> has 3rd degree burns on his ear.
>
> >> This post is but a first to get the word out to the masses. I
> >> always
> >> liked the Silent Knight panels and still do. However there are
> >> some
> >> serious problems and I feel that others need to know beyond just
> >> me. I
> >> could go on and on but I am trying to remain as calm as possible.
> >> If I
> >> don't, I will not be able to type through my tears. Another new
> >> panel
> >> will be delivered on Monday that was opened and checked by the
> >> distributor prior to shipment.
>
> >> Hope all have a good weekend.
>
> >> Thanks for reading.
>
> >> Les.
>
> > Hi Les:
>
> > Next time you come across this issue, please send me some
> > pictures. I'll include this as a Silent Knight Technical Note on
> > the website.
>
> > Frank
>
> > --
> > Frank Kurz
> >www.firetechs.net
>
> RTS,
> The Distributor sells many of them that is not the issue. =A0The issue
> is that the mounting screw was NEVER installed. =A0Had it been
> installed there would not be an issue.
>
> Nick, The Distributor is not the issue. =A0See above.
>
> Frank,
> Pictures enroute.
>
> Les

Thats a bad problem but what do you expect when you you do not have a
quality control dept.