Re: Silent Knight Troubles

[NickMark <nmarkowitz@xxxxxxxxx>]

On Apr 21, 10:03=A0am, "RockyTSquirrel" <gafa_...@xxxxxxxxxxx> wrote:
> Les, I'd ask your Dist. =A0just how many SK 5820's =A0they sell a year..
> Could be =A0your buying the only one's they've sold..
> and the shipment =A0they received had the pallet dropped and your getting=
 all
> the damaged one's =A0they have..
>
> I had that happen to me 10 or so years ago from a Dist. =A0in Denver...
>
> RTS
>
> "ABLE1" =A0wrote in message
>
> news:iqpkr.246483$5f3.207790@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> This post it to all that use or may use the Silent Knight 5820XL
> panel. =A0The following is just a small input as to the troubles I
> have seen.
>
> 1 year ago I installed a SK 5820XL panel. =A0If you are not familiar
> with the 5820XL there is a power supply board that is mounted behind
> an aluminum chassis and there a 8 inline pins that extend thru the
> chassis and connect to the a white nylon connector on the mother
> board. =A0This is in the upper right hand corner.
>
> During assembly there are screws that holds the power supply board
> to the chassis. =A0The board in this corner has a heavy transformer.
> When or IF the shipping box is dropped flat and the one screw in
> this part of the board is NOT installed the weight of the
> transformer causes the board to flex enough that the pins pull out
> of the white connector. =A0When the board tries to return to the
> normal position the pins miss the connector alignment and bend in a
> multitude of directions rendering the panel useless.
>
> So how do I know this you might ask.
>
> Well it happened on my first 5820XL last year, Feb 2011. =A0At the
> time I called Tech Support, explained the issue and was told to
> return the panel. =A0I said that I needed to get this up and running
> and could disassemble and straighten the pins and reassemble with
> their permission. =A0I assumed that it was a once and done problem and
> it would be passed on to the assembly dept. =A0All went well and the
> panel was good.
>
> This year, last month I am installing my second 5820XL and when I
> unpacked the panel, once again the exact same problem. =A0I barked at
> Customer Service and explained that for one dealer to received two
> panels one year apart with the exact same problem tells me that they
> have much bigger problems that need corrected. =A0Another panel was
> first checked by the distributor before shipment and was OK.
>
> Today, I received my third 5820XL and the first thing I look at is
> the connectors on the board..................... and YES it has the
> exact same issue. =A0Today, I spoke the sales rep. I can safely say
> that he now has 3rd degree burns on his ear.
>
> This post is but a first to get the word out to the masses. =A0I
> always liked the Silent Knight panels and still do. =A0However there
> are some serious problems and I feel that others need to know beyond
> just me. =A0I could go on and on but I am trying to remain as calm as
> possible. =A0If I don't, I will not be able to type through my tears.
> Another new panel will be delivered on Monday that was opened and
> checked by the distributor prior to shipment.
>
> Hope all have a good weekend.
>
> Thanks for reading.
>
> Les.

I have never experienced this problem would suspect how distributor is
handling them.