Re: Silent Knight Troubles

[Frank Kurz <tech@xxxxxxxxxxxxx>]

On 20/04/2012 8:01 PM, ABLE1 wrote:
> This post it to all that use or may use the Silent Knight 5820XL panel.
> The following is just a small input as to the troubles I have seen.
>
> 1 year ago I installed a SK 5820XL panel. If you are not familiar with
> the 5820XL there is a power supply board that is mounted behind an
> aluminum chassis and there a 8 inline pins that extend thru the chassis
> and connect to the a white nylon connector on the mother board. This is
> in the upper right hand corner.
>
> During assembly there are screws that holds the power supply board to
> the chassis. The board in this corner has a heavy transformer. When or
> IF the shipping box is dropped flat and the one screw in this part of
> the board is NOT installed the weight of the transformer causes the
> board to flex enough that the pins pull out of the white connector. When
> the board tries to return to the normal position the pins miss the
> connector alignment and bend in a multitude of directions rendering the
> panel useless.
>
> So how do I know this you might ask.
>
> Well it happened on my first 5820XL last year, Feb 2011. At the time I
> called Tech Support, explained the issue and was told to return the
> panel. I said that I needed to get this up and running and could
> disassemble and straighten the pins and reassemble with their
> permission. I assumed that it was a once and done problem and it would
> be passed on to the assembly dept. All went well and the panel was good.
>
> This year, last month I am installing my second 5820XL and when I
> unpacked the panel, once again the exact same problem. I barked at
> Customer Service and explained that for one dealer to received two
> panels one year apart with the exact same problem tells me that they
> have much bigger problems that need corrected. Another panel was first
> checked by the distributor before shipment and was OK.
>
> Today, I received my third 5820XL and the first thing I look at is the
> connectors on the board..................... and YES it has the exact
> same issue. Today, I spoke the sales rep. I can safely say that he now
> has 3rd degree burns on his ear.
>
> This post is but a first to get the word out to the masses. I always
> liked the Silent Knight panels and still do. However there are some
> serious problems and I feel that others need to know beyond just me. I
> could go on and on but I am trying to remain as calm as possible. If I
> don't, I will not be able to type through my tears. Another new panel
> will be delivered on Monday that was opened and checked by the
> distributor prior to shipment.
>
> Hope all have a good weekend.
>
> Thanks for reading.
>
> Les.
>

Hi Les:

Next time you come across this issue, please send me some pictures.
I'll include this as a Silent Knight Technical Note on the website.

Frank

--
Frank Kurz
www.firetechs.net