Re: Silent Knight Troubles

["RockyTSquirrel" <gafa_usa@xxxxxxxxxxx>]

Les, I'd ask your Dist.  just how many SK 5820's  they sell a year..
Could be  your buying the only one's they've sold..
and the shipment  they received had the pallet dropped and your getting all
the damaged one's  they have..

I had that happen to me 10 or so years ago from a Dist.  in Denver...

RTS




"ABLE1"  wrote in message
news:iqpkr.246483$5f3.207790@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

This post it to all that use or may use the Silent Knight 5820XL
panel.  The following is just a small input as to the troubles I
have seen.

1 year ago I installed a SK 5820XL panel.  If you are not familiar
with the 5820XL there is a power supply board that is mounted behind
an aluminum chassis and there a 8 inline pins that extend thru the
chassis and connect to the a white nylon connector on the mother
board.  This is in the upper right hand corner.

During assembly there are screws that holds the power supply board
to the chassis.  The board in this corner has a heavy transformer.
When or IF the shipping box is dropped flat and the one screw in
this part of the board is NOT installed the weight of the
transformer causes the board to flex enough that the pins pull out
of the white connector.  When the board tries to return to the
normal position the pins miss the connector alignment and bend in a
multitude of directions rendering the panel useless.

So how do I know this you might ask.

Well it happened on my first 5820XL last year, Feb 2011.  At the
time I called Tech Support, explained the issue and was told to
return the panel.  I said that I needed to get this up and running
and could disassemble and straighten the pins and reassemble with
their permission.  I assumed that it was a once and done problem and
it would be passed on to the assembly dept.  All went well and the
panel was good.

This year, last month I am installing my second 5820XL and when I
unpacked the panel, once again the exact same problem.  I barked at
Customer Service and explained that for one dealer to received two
panels one year apart with the exact same problem tells me that they
have much bigger problems that need corrected.  Another panel was
first checked by the distributor before shipment and was OK.

Today, I received my third 5820XL and the first thing I look at is
the connectors on the board..................... and YES it has the
exact same issue.  Today, I spoke the sales rep. I can safely say
that he now has 3rd degree burns on his ear.

This post is but a first to get the word out to the masses.  I
always liked the Silent Knight panels and still do.  However there
are some serious problems and I feel that others need to know beyond
just me.  I could go on and on but I am trying to remain as calm as
possible.  If I don't, I will not be able to type through my tears.
Another new panel will be delivered on Monday that was opened and
checked by the distributor prior to shipment.

Hope all have a good weekend.

Thanks for reading.

Les.