Re: Another Scum ADT salesman

[Jim <alarminex@xxxxxxx>]

On Jul 2, 10:09=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
> On Jul 2, 9:16=A0am, nick markowitz <nmarkow...@xxxxxxxxx> wrote:
>
>
>
>
>
> > On Jul 1, 9:58=A0pm, Spellcheck Patrol <alarminst...@xxxxxxx> wrote:
>
> > > On Jul 1, 8:13=A0pm, nick markowitz <nmarkow...@xxxxxxxxx> wrote:
>
> > > > On Jul 1, 6:45=A0pm, Spellcheck Patrol <alarminst...@xxxxxxx> wrote=
:
>
> > > > > On Jul 1, 8:34=A0am, nick markowitz <nmarkow...@xxxxxxxxx> wrote:
>
> > > > > >http://consumerist.com/2011/06/dont-let-a-salesperson-tell-you-w=
hat-t...
>
> > > > > > ADT needs to crack down on these rouge salesman period for the =
good of
> > > > > > the industry as well as APX and others. <
>
> > > > > How about we start cracking down on nitwit consumers that don't r=
ead
> > > > > things BEFORE they sign them?
> > > > > Is there ever a case where those that claim ignorance of a contra=
cts
> > > > > terms are in the wrong?
> > > > > What if the customer was lying, Nick? Should someone crack down o=
n
> > > > > her?
> > > > > Oh I forgot, customers never lie so we should rush to judge the a=
larm
> > > > > company.
> > > > > So from now on whenever someone posts a complaint about a custome=
r we
> > > > > can just accuse the poster of being full of shit and scamming tha=
t
> > > > > customer.
>
> > > > Unfortunately having been in this business for 30+ years and seeing
> > > > all the scum tricks i have seen in this industry including people
> > > > going around saying im dead etc. yea i believe the consumer on this
> > > > one. I am sick of the scum in out industry who will say and do
> > > > anything to sell a system. and I have heard there pitches when at
> > > > friend and parents and they come around with there horse shit. <
>
> > > Nick I have also seen you post complaints about customers so if they
> > > posted their side of the story should we believe them right off the
> > > bat and discount your version because you sold it to them?
> > > You know I've about had my fill of the summer program scumbags, and
> > > the mass marketers that a certain companies allow to be authorized
> > > dealers, but there gets to be a point where some of you guys just com=
e
> > > across as constant whiners because you can't compete.
> > > There's more than enough valid reasons to have disdain for these mass
> > > marketing locusts, such as the Monkey dealers using telemarketing
> > > firms that tell the customer they are working in conjunction with
> > > Chase bank, or the ones that forge signatures, or the ones installing
> > > door locks without locksmith licenses, but there's really no excuse t=
o
> > > get on the soap box each time some dingbat claims they were told
> > > apples and the contract said oranges.
>
> > > IMHO 99 times out of 100 the customer is full of shit when it comes t=
o
> > > not knowing the terms of the contract.
> > > In this economy you'd have an easier time getting Jesus to do jumping
> > > jacks in Leno than you would getting a dime out of a customer without
> > > them brow beating you on everything involved so they need to stop
> > > feigning ignorance and just honor their agreement.
>
> > The one thing I do is sit with the customer and explain the contract
> > because it is so long I explain what its intent is and what there
> > rights are and what they are not and they are giving up.
> > When it is explained to them why it is this way most do not have a
> > problem knowing it is only going out over a easily defeated phone line
> > etc. I never sell them on the fact i can =A0stop something from
> > happening =A0only deter =A0a problem from happening.
> > or slow them down and why they should have proper insurance in place.
> > Its the same deal with cameras they are there to be a witness and
> > possible deterrent =A0not a crime preventer. and may not catch all
> > moments.
> > I have found this to be a valuable thing to do so that a customer
> > knows what they are getting and what the system can and can not do. I
> > am getting to the point I do more Commercial fire or combos than
> > straight burg systems any more.
> > last 8 installs 1 was a combo 1 straight burg and rest fire only.
>
> > I have been talking with a local Fire Marshal =A0over a fatal fire wher=
e
> > a home system did not come on and there are plenty of lawyers
> > involved =A0and I showed him the contracts typically used and the
> > exculpatory clauses etc. and after he read the whole thing he was
> > pretty amazed by it =A0and said it will be interesting how this inciden=
t
> > will play out.
>
> RHC:Nick, concentrating as you do on fire systems, you may be
> interested in this. Recently the city of Toronto passed a false alarm
> bylaw that involves setting fines of $1000 or more for false fire
> dispatches. As a result, local alarm companies are strongly de-
> emphasizing smoke detectors on alarm systems due to the hassle with
> customers should they be charged for a false trip and dispatch. I
> believe CANASA consider this a serious ongoing problem and will be
> doing something about it (or at least trying....)
>
> The obvious danger to this is that it will very strongly discourage
> fire prevention devices being installed on alarm systems. This IMO is
> a very stupid thing to do, and one which has been discarded as not
> even worth considering here in Ottawa. The city doesn't ever charge a
> client for a smoke detector false alarm since the lives of people take
> priority over revenue. It will take the death of someone due to the
> negative aspects of this bylaw before city politicians wake up and
> eliminate this stupidity.
>
> What are some of these local politicians smoking......???-

Obviously, not anything that would set off a smoke detector. :-)