Re: PCD Manager - NAPCO User Management Software Issue

[Jim <alarminex@xxxxxxx>]

On Apr 25, 2:46=A0pm, Bob La Londe <n...@xxxxxxxxxxxxxxx> wrote:
> On 4/22/2011 8:26 AM, Jim wrote:
>
>
>
>
>
> > On Apr 22, 3:27 am, "Bob La Londe"<onebike...@xxxxxxxxx> =A0wrote:
> >> Anybody else on the group using it? =A0I've got a client that is havin=
g an odd
> >> issue. =A0When they delete a card user from the card user list and fin=
alize it
> >> seems to work just fine, but then when they go to perform another func=
tion
> >> the software has inserted question marks in the data fields. =A0They h=
ave to
> >> go back and delete the questions marks before they can finalize change=
s
> >> again. =A0The next time around the question marks are back again. =A0I=
ts quite
> >> annoying.
>
> >> I tried to call Napco tech support, but I must have called on a bad da=
y
> >> because I spent as long on hold as you usually do when you call Ademco=
 tech
> >> support. =A0I gave up (had other customers to take care of and then th=
is issue
> >> I have been having with QWorst all week), but I did drop Dave Sheffey =
an
> >> email, and left a reminder call on his voice mail earlier this week
> >> detailing the problem and asking if he could have the appropriate part=
y
> >> email a response or some ideas back to me. =A0So far no response. =A0I=
 figured I
> >> would give you guys a shot.
>
> >> Yes, I already thought of the obvious shortcut of creating a user call=
ed
> >> "NOT VALID" to put in spots like that, but Mr Valid is only going to k=
eep
> >> the customer off my back for so long.
>
> >> --
> >> Sincerely,
> >> Robert (Bob) J La Londe III
>
> > As you know I do use Napco but I just never got in to access control,
> > for some unknown reason.
>
> Well, I guess the honeymoon is over. =A0Still no response. =A0I always ha=
d
> great support from Napco until now.-

You may know this or may have already tried but call support and ask
for Don.

He's been there the longest and knows just about everything that I've
ever asked him.