Re: PCD Manager - NAPCO User Management Software Issue

[Jim <alarminex@xxxxxxx>]

On Apr 22, 3:27=A0am, "Bob La Londe" <onebike...@xxxxxxxxx> wrote:
> Anybody else on the group using it? =A0I've got a client that is having a=
n odd
> issue. =A0When they delete a card user from the card user list and finali=
ze it
> seems to work just fine, but then when they go to perform another functio=
n
> the software has inserted question marks in the data fields. =A0They have=
 to
> go back and delete the questions marks before they can finalize changes
> again. =A0The next time around the question marks are back again. =A0Its =
quite
> annoying.
>
> I tried to call Napco tech support, but I must have called on a bad day
> because I spent as long on hold as you usually do when you call Ademco te=
ch
> support. =A0I gave up (had other customers to take care of and then this =
issue
> I have been having with QWorst all week), but I did drop Dave Sheffey an
> email, and left a reminder call on his voice mail earlier this week
> detailing the problem and asking if he could have the appropriate party
> email a response or some ideas back to me. =A0So far no response. =A0I fi=
gured I
> would give you guys a shot.
>
> Yes, I already thought of the obvious shortcut of creating a user called
> "NOT VALID" to put in spots like that, but Mr Valid is only going to keep
> the customer off my back for so long.
>
> --
> Sincerely,
> Robert (Bob) J La Londe III
>
As you know I do use Napco but I just never got in to access control,
for some unknown reason.