Re: PCD Manager - NAPCO User Management Software Issue

[Bob La Londe <none@xxxxxxxxxxxxxxx>]

On 4/22/2011 8:26 AM, Jim wrote:
> On Apr 22, 3:27 am, "Bob La Londe"<onebike...@xxxxxxxxx>  wrote:
>> Anybody else on the group using it?  I've got a client that is having an odd
>> issue.  When they delete a card user from the card user list and finalize it
>> seems to work just fine, but then when they go to perform another function
>> the software has inserted question marks in the data fields.  They have to
>> go back and delete the questions marks before they can finalize changes
>> again.  The next time around the question marks are back again.  Its quite
>> annoying.
>>
>> I tried to call Napco tech support, but I must have called on a bad day
>> because I spent as long on hold as you usually do when you call Ademco tech
>> support.  I gave up (had other customers to take care of and then this issue
>> I have been having with QWorst all week), but I did drop Dave Sheffey an
>> email, and left a reminder call on his voice mail earlier this week
>> detailing the problem and asking if he could have the appropriate party
>> email a response or some ideas back to me.  So far no response.  I figured I
>> would give you guys a shot.
>>
>> Yes, I already thought of the obvious shortcut of creating a user called
>> "NOT VALID" to put in spots like that, but Mr Valid is only going to keep
>> the customer off my back for so long.
>>
>> --
>> Sincerely,
>> Robert (Bob) J La Londe III
>>
> As you know I do use Napco but I just never got in to access control,
> for some unknown reason.


Well, I guess the honeymoon is over.  Still no response.  I always had
great support from Napco until now.