Re: Wadda Ya Do

[Jim <alarminex@xxxxxxx>]

On Sep 3, 9:51=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
> On Sep 2, 4:40=A0pm, "Bob La Londe" <nos...@xxxxxxxxx> wrote:
>
>
>
>
>
> > "Jim Rojas" <jro...@xxxxxxxxxxxx> wrote in message
>
> >news:jzTfo.54441$EF1.27939@xxxxxxxxxxxxxxx
>
> > > Bob La Londe wrote:
> > >> History:
> > >> A couple years ago:
> > >> The home owner decides to cancel service by not paying their bill.
> > >> Multiple notices including notice that they have to send a written
> > >> notice if they want to discontinue service. They are cancelled for
> > >> nonpayment. They customer owns the actual system.
>
> > >> A couple months ago:
> > >> A renter calls wanting to know if I can setup or disable the alarm f=
or
> > >> them. I believe they were getting trouble displays at the keypad. I
> > >> explained that they will either have to pay for a service call or th=
ey
> > >> will need to go on service with us. They decided to do nothing.
>
> > >> This morning:
> > >> The renter calls to make sure my number is a working number so they =
can
> > >> forward it to the property owner (the non paying previous occupant) =
in
> > >> order to arrange service.
>
> > >> A few minutes ago:
> > >> I get a call from somebody claiming to be a sheriff's deputy wanting=
 me
> > >> to tell them over the phone how to disable the alarm at that locatio=
n
> > >> because the sirens are going and the keypads are dead. Probably is a
> > >> sheriff's deputy, but I have a policy of not telling random callers =
how
> > >> to disable alarm systems.
>
> > >> I feel for them, but I have a firm policy, of never performing servi=
ce
> > >> for somebody with a past due balance, and never working for free. It=
 is
> > >> not "my alarm" system. I have no obligation, and I have work to do f=
or
> > >> paying customers. I could do perform service for the current occupan=
t,
> > >> but they are unwilling to pay for service.
>
> > >> All parties have had plenty of time to take whatever measures they n=
eed
> > >> to. I'm going to work.
>
> > > Refer them to Brinks...they will take care of them alright.
>
> > Kills me. =A0The "cop" calling from his cell phone was pissed at me for
> > refusing to come help. =A0Didn't seem to understand that there were pai=
nfully
> > obvious reasons why I wouldn't just tell him how to disable an alarm sy=
stem
> > over the phone.
>
> RHC: Why is it that people think just because a cop says something
> related to security that it is so. Some of the very worst, incorrect
> and downright foolish advice that has been given out to customers has
> come from police officers !! Being good at "policing" doesn't mean
> they know squat about security.....-

Unfortunately, you'd be hard put to find a Cop who would admit that.
We've always got a number of alarm companys that are popping up in the
area, that are owned by retired Cops and they almost always fail. They
always try to cash in on the fact that they are ( or were) police
officers. Those very few who prevail have got to make a quantum shift
in their thinking to meld into the hardware security trade.

In other words, they've got to truly believe that they will never get
the chance to shoot the intruder. :-)